I've had my BT Unlimited broadband for a couple of weeks now, but have not been able to reach dl speeds over 2Mb. During the sales process I was told to expect 8Mb rather than the advertised 20Mb.
A couple of days speaking to BT Broadband technical support has not helped. Their tests and data suggest there is nothing wrong with the line or the configuration.
Running the BT speed checked tells me I have an IP profile of 2000kbps.
I don't really understand the ADSL end of things, but I guess this limits me to my 2Mb dl speed? The LAN inside my house is all cabled and fine. I have switched ADSL filters and tried the master socket/secondary sockets in my house.
Any advice on resolution gladly received, or any advice on where in BT I should direct my query for further help?
Thanks in advance.
welcome to the forum
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Forgot to add, the property is a new build hence all external lines were installed by BT. An Openreach engineer installed into the property around 2 weeks ago.
does that mean you hav ethe master on outside wall like this
with your attenuation of 58/59 and a good line with no noise I would expect a connection speed of about 2.5/3mb
your noise margin is low compared to normal of 6 but on a good line it is possible to run with a lower margin.
your connection time is short is that due to hub resetting or manual resets?