Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Has anyone on the chat replied back to you? I've tested it and it seems to be working.
If you haven't gotten any further forward we'll help you. You can reach us by clicking on my user name and then on contact the mods. It will take us 3-5 working days before we're able to pick this up though.