Just re-read posts again and you never said if you were connected to the test socket or have you tried test socketif you have extension sickets then connecting to test socket will eliminate any problems that could be caused by your internal extension wiring
if you have extension sockets have you removed the bellwire from terminal 3.
Tried the test socket method a week or so ago - no improvment then. There's an extention point in the lounge but this has never been connected. Its a bit late now for me to be looking at the socket but I don't think there's a bell wire attached (certainly there's nothing connected to the front plate of the socket). But wouldn't that have affected the connection speed before the original network fault which seemed to cause the current problems?
I will try the test socket tomorrow when I back from work. I will also try testing the line noise using the cordless phone.
Connecting to test socket and then repost the 2 lines of stats as this is where the engineer would connect to test your line as it eliminates internal wiring
if no wires on back of master front plate does that mean the extension sockets does not work at all?
As far as I'm aware the extention socket has never worked (e.g. Sky interactive services don't work if the socket is used).
I'll post the stats from the HH later but please could you advise me of an alternative method of finding out the IP profile of the connection (as the BT Wholesale speed tester won't provide this info due to an error)?
the only way to get the ip profile is using the btspeedtester diagnostic test - there is no other test to show profile
I'm going to leave the connection alone until at least Sunday (21/09) late afternoon to see if the speed stabalises. As I think repeatedly re-seting the ADSL connection/HH may be part of the problem.
I'll carry out the line test on Sturday as a mates doing some plumbing work here and he happens to have an old corded phone lying about.
just repost when you can
stable connection is always good and gives line chance to recover
I think this problem is now resolved. Connection was OK on Saturday and when I did a speedtest on Sunday afternoon the DL speed was 6.5 Meg (which it was before the outage). This was testing the connection vai my main PC over Powerline (not plugged directly into the Hub).
Thanks for your help
that sounds good hopefully now remain stable
if not and it recurs you can just post back