Moving house at the end of this month but it seems there is a big problem which I have been made aware of just now. I called bT to switch my connection over and it seems that the new house has a fibre to the home one port connection. And the service is still active as the previous customer hasn't cancelled it.
It means that I cannot switch over my service or even get a fibre broadband connection there until and unless the previous customer gives them the go ahead to stop the services in his name, even any other company wouldn't be able to provide it. This is really a problem because i need that to be functioning when i move in. If it's in the landlord's name, there shouldn't be a problem as if he informs them to allow the switchover, it can be done easily. However, if it's in the previous tenant's name, we will have to contact them and request them to release it as soon as possible.
I have contacted the estate agents today but what I am really worried about is what happens if the previous customer refuses to cancel it!
More so because i actually checked the broadband availability checker and spoke to a move team about the availability before going for the house viewing and putting in my deposits.
Any help regarding this will be highly appreciated.
Thank you
