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Recognised Expert
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Message 31 of 42

Re: Full screen issue on android tablet

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Elsewhere someone says that the app is showing full screen properly on their Nexus 7.  Can anyone confirm if they get true full screen on their Nexus 7 or other tablet?

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Aspiring Expert
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Message 32 of 42

Re: Full screen issue on android tablet

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My Hudl running Jelly Bean is squashed.

 

My daughters two year old Toshiba AT100 running Ice Cream Sandwich is OK.

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Recognised Expert
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Message 33 of 42

Re: Full screen issue on android tablet

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Any news on a fix for this bug?

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Beginner
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Message 34 of 42

Re: Full screen issue on android tablet

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I want to add my weight to this debate! I have a mk808b Android TV which uses the Rockchip CPU and have the same issue when rendering the video in full or reduced mode. I can confirm that I also have a Nexus 7, Nexus 7 (2013) and Nexus 5...all of which work fine but I want to stream using the Android TV for obvious reasons.

There is clearly a Rockchip/BT Sport app compatibility issue here but BT should be working hard to resolve all issues and keep as many customers as possible away from it's competitors - even if it's just to acknowledge the issue!
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Contributor
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Message 35 of 42

Re: Full screen issue on android tablet

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Cable guy

 

The Tesco Hudl tablet suffers with the same problem and a mod has confirmed they have found a fix for the issue. It is undergoing testing and an update for the app will be forthcoming hopefully in the new year. I presume that this will fix the issue on all tablets with the full screen problem.

 

https://community.bt.com/t5/Watching-BT-Sport-via-the-App-or/Tesco-Hudl-Squashed-Screen/td-p/1114512

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Beginner
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Message 36 of 42

Re: Full screen issue on android tablet

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That's good to know, I had seen there were a few forum threads with the same issue...

 

I look forward to the update!

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Contributor
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Message 37 of 42

Re: Full screen issue on android tablet

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Similar issue on the Nexus 4 with latest KitKat. App won't display full screen correctly. Left with black bars and navigational n buttons still visible on full screen.

What a shambles! Every other video app can go full screen.
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Recognised Expert
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Message 38 of 42

Re: Full screen issue on android tablet

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Hurrah!  Got an update to the app on my Hudl today and full screen is now proper full screen. Smiley Happy

Contributor
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Message 39 of 42

Re: Full screen issue on android tablet

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Well done BT that you have fixed the full screen issue for the Hudl but the updated app is now incompatible with my tablet. It was before the update. I have been waiting since August 1st last year for this to be addressed and it now does not work at all. Progress I think not as it's gone backwards.

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Recognised Expert
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Message 40 of 42

Re: Full screen issue on android tablet

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Which device is that?

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