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SaiBork
Aspiring Contributor
366 Views
Message 1 of 5

Fun order issues

I am now using Orange ADSL and have ordered Infinity on Wednesday.

 

I was unable to set up the line on my current line as it would give errors on several places during the order process. To be able to place the order I was advised to use the option for a new line.

 

So now I am getting a new phone number on my line....

 

I called the support order line and they placed a call to take over my current phone number, but now I received the below text:

Unfortunately we are unable to allocate <old number> as you currently have an open order (possibly broadband or digital TV) on your account. Unfortunatly we cannot request to renumber until <day after date of installation> we will contact you once the order is placed. Thank you BT.

 

 

Normally BT would take over the current line and sort things with Orange. That way I would not need to do anything to cancel my contract there. Now however I have no idea how this all will go....

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4 REPLIES 4
Moderator
Moderator
326 Views
Message 2 of 5

Re: Fun order issues

Hi SaiBork,

 

I would like to take a look at that order to make sure everything is progressing correctly. Please could you send me in your details by clicking the Contact Us form found in my profile?

 

Thanks

 

Paddy,

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SaiBork
Aspiring Contributor
293 Views
Message 3 of 5

Re: Fun order issues

I did already do that yesterday, but the enquiry number went lost as it was in an unsaved notepad (and that pc had a BSOD). I have filled in a new request with the details below:

 

Enquiry reference number: 111113-007397

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SaiBork
Aspiring Contributor
272 Views
Message 4 of 5

Re: Fun order issues

Any updates on this?
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Moderator-Retired
270 Views
Message 5 of 5

Re: Fun order issues

I'm checking this out as I type SaiBork, I'll be in touch as soon as I have some info for you.

Dean
BTCare Community Mod

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