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Morbid_Matty
Beginner
872 Views
Message 1 of 26

Furness Area!!

Hi guys after many telephone calls and engineer visits I can now pass on what the latest engineer visit has found out.

 The Furness pernisula is suffering from over population on the infinity exchange.

After a certain amount of people have signed up to infinity they are ment to install new equpment to keep up with demand they simply haven't done this yet, as the exchange people are saying that the equpment is at optimal settings. 

The engineer that came round told me that BT has seperate departments all with the drive for excelence so will not openly admit that there is somthing wrong as it looks bad on that department.

  As I say this is the view of the engineer's that have visited my property over the last 6 weeks I'm no expert but I think these guys know what they are talking about.

So Furness keep hanging on hopefully the exchange will get updated.

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25 REPLIES 25
AlecTR
Contributor
862 Views
Message 2 of 26

Re: Furness Area!!

Problem happened since just over a month ago, and happens everyday (speed drop), so we should receive some kind of compensation for the past month where everyone is not getting what was promised on the package?
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mick_w
Aspiring Contributor
839 Views
Message 3 of 26

Re: Furness Area!!

I feel your pain, I've been suffering the same problems in Ulverston since early December 2013.

 

The online BT service information is as good as useless, maybe a mod on this site can get some better inside info.

 

So far I've found this from other sources...

 

Quoting the PlusNet forum:

http://community.plus.net/forum/index.php/topic,122054.48.html


"The cause of the speed problem affecting the Dalton-in-Furness exchange and surrounding areas has been identified and a fix is being planned however there were problems (it needed some new backhaul capacity out of the exchange but the new fibres were dead on arrival) so there's no ETA yet."

 

Quoting a fault tracker on the Zen Internet site:
http://status.zen.co.uk/broadband/fault-outage-details.aspx?reference=1909

http://status.zen.co.uk/broadband/fault-outage-details.aspx?reference=2061

 

Degraded service on backhaul between Dalton in Furness and Kendall. Capacity teams and technical services have been engaged. An SVLAN move is now being investigated which may take a few days to prepare. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.

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mick_w
Aspiring Contributor
821 Views
Message 4 of 26

Re: Furness Area!!

My ISP (Zen Internet) has been informed by BT that the fault is currently 'estimated' to be cleared by 10th February !!!

 

Thats over 8 weeks since the start of the fault....

 

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Deathtrap3000
Recognised Expert
800 Views
Message 5 of 26

Re: Furness Area!!

If the exchange is infinity ready, its not the exchange that needs upgrading, but your local cabinet. They generally run in 100 lines for infinity, and if demand is high run another 50-150 lines depending on demand and dslam (fibre cabinet) capacity. If demand still exceeds this in some cases a second fibre cab is fitted.

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mick_w
Aspiring Contributor
794 Views
Message 6 of 26

Re: Furness Area!!

I respect your opinion, but the whole of the Furness peninsular doesn't pass through the cabinet at the top of my street - but it does through the Dalton-in-Furness exchange!!

 

There is a know fault on the BT Openreach backhaul between the Datlon and Kendal, see the posts above...

 

...and here:

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Bt-Infinity-New-contract-started-Very-Very-...

 

...and here:

 https://community.bt.com/t5/BT-Infinity-Speed-Connection/Extreme-download-speed-slowdowns-during-eve...

 

..and here:

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Infinity-2-slow-speeds-during-peak-hours/td...

 

...and here:

http://community.plus.net/forum/index.php?topic=122054.112

 

...and here:

http://forums.thinkbroadband.com/fibre/f/4290782-sync-ok-download-sucks.html?fpart=3&vc=1

 

 

 

 

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AlecTR
Contributor
755 Views
Message 7 of 26

Re: Furness Area!!

That's it I'm done with bt if I have to pay for a service which is not acceptable and accepting new infinity orders knowing that there's a problem and takes them 2 months (according to mick_w).
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gg30340
Distinguished Sage
Distinguished Sage
751 Views
Message 8 of 26

Re: Furness Area!!

Unless you can get Virgin where else are you going to go. All the other ISP's use the same exchange.

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AlecTR
Contributor
740 Views
Message 9 of 26

Re: Furness Area!!

Who own these Exchange's, if it is BT, and is it fair for a customer to pay extra for an "upgraded" service which is slower than his broadband which he had before?

 

 

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Deathtrap3000
Recognised Expert
715 Views
Message 10 of 26

Re: Furness Area!!

To get infinity FTTC (fibre to the cab) your line needs to pass through a cab. If it doesnt pass through a cab you wont get fttc. They dont install fibre cabs inside exchanges. 

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