cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Expert
591 Views
Message 21 of 147

Re: Gaming problems

The HH5 may be an option, not sure if I want to use BT's hardware. I've tried their HH4 and it was terrible.

 

I have one question for the mods, could my problem be caused by poor traffic routing?

 

 

 

0 Ratings
Highlighted
Aspiring Expert
573 Views
Message 22 of 147

Re: Gaming problems

Here is my traceroute to the EA servers:

 

trace route ea october 2013 100 polls.jpg

0 Ratings
Highlighted
Aspiring Expert
518 Views
Message 23 of 147

Re: Gaming problems

This seems to show that I have 31% packet loss when the connection arries at EA. Surely there is something I can do, I have basically been begging for someone at BT and EA to help and both say nothing is wrong so what the hell am I supposed to do exactly?!

0 Ratings
Highlighted
Sage
514 Views
Message 24 of 147

Re: Gaming problems

Yet the hop before shows 0 loss. It is apparent where the loss happens.

0 Ratings
Highlighted
Aspiring Expert
506 Views
Message 25 of 147

Re: Gaming problems

I don't really know much about this kind of stuff, I have had online problems for over a year, Surely if all the hops don't come through at the end that would affect gameplay on FIFA 13 such as slow reactions and stuttering etc. 

0 Ratings
Highlighted
Contributor
489 Views
Message 26 of 147

Re: Gaming problems

Same problem as you 100% packet loss on same one if you look you can see the problems on bt 

 

 

 

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
DIZZYPINE 192.168.1.1 1 1ms 0ms 0% 18 / 18 0ms / 2ms
* Unknown Host * 213.120.155.231 2 14ms 13ms 0% 18 / 18 13ms / 16ms
* Unknown Host * 213.120.155.158 3 14ms 17ms 0% 18 / 18 13ms / 75ms
* Unknown Host * 217.32.141.242 4 14ms 14ms 0% 18 / 18 14ms / 17ms
* Unknown Host * 31.55.164.245 5 14ms 14ms 0% 18 / 18 14ms / 16ms
* Unknown Host * 31.55.164.109 6 15ms 14ms 0% 18 / 18 14ms / 16ms
acc2-10GigE-0-5-0-7.bm.21cn-ipp.b109.159.248.230 7 19ms 100% 0 / 18
core1-te-0-2-5-0.ilford.ukcore.bt109.159.248.128 8 22ms 100% 0 / 17
transit2-xe-3-1-0.ilford.ukcore.b62.172.103.163 9 19ms 100% 0 / 17
t2c4-xe-9-0-0-0.uk-ilf.eu.bt.net 166.49.168.113 10 38ms 22ms 0% 17 / 17 18ms / 52ms
xe-9-0-1.edge3.London1.Level3.net195.50.124.69 11 20ms 19ms 0% 17 / 17 19ms / 23ms
vl-3602-ve-226.csw2.London1.Level4.69.166.149 12 19ms 20ms 0% 17 / 17 19ms / 38ms
ae-59-224.ebr2.London1.Level3.net4.69.153.141 13 20ms 29ms 0% 17 / 17 19ms / 135ms
ae-41-41.ebr1.NewYork1.Level3.net4.69.137.66 14 89ms 96ms 0% 17 / 17 88ms / 111ms
ae-10-10.ebr2.Washington12.Level34.69.148.50 15 103ms 107ms 0% 17 / 17 101ms / 127ms
ae-5-5.ebr2.Washington1.Level3.ne4.69.143.221 16 104ms 105ms 0% 17 / 17 101ms / 114ms
ae-62-62.csw1.Washington1.Level3.4.69.134.146 17 101ms 107ms 0% 17 / 17 99ms / 121ms
ae-1-60.edge3.Washington1.Level3.4.69.149.17 18 105ms 109ms 0% 17 / 17 101ms / 157ms
EA-INC.edge3.Washington1.Level3.n4.59.144.74 19 115ms 110ms 0% 17 / 17 102ms / 115ms
* Unknown Host * 159.153.93.2 20 103ms 100% 0 / 17

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

0 Ratings
Highlighted
Aspiring Expert
483 Views
Message 27 of 147

Re: Gaming problems

It's strange because it says when your connection reaches the EA servers it has lost 0% but your destination is 'unknown host'? Mine says 31% packet loss by the time it reaches EA 

0 Ratings
Highlighted
Sage
477 Views
Message 28 of 147

Re: Gaming problems

100% packet loss on BT's routers just means that the router is not responding to pings. This is quite normal, the packets (as can clearly be seen) are being passed on.

 

The loss occurs between the final router and EA Games.

0 Ratings
Highlighted
Aspiring Expert
472 Views
Message 29 of 147

Re: Gaming problems

I don't know who to contact to sort this out, I have contacted above.net and they said they done tests which showed nothing was wrong. 

0 Ratings
Highlighted
Sage
470 Views
Message 30 of 147

Re: Gaming problems

The fault doesn't lie with BT, everything looks perfect their end.

0 Ratings