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Shetlander
Aspiring Expert
366 Views
Message 1 of 6

Garbage broadband speeds in Shetland yet again!

Yet again I find myself on here complaining about the garbage level of broadband speeds up here in Shetland. Its been on a go-slow all day and BT once again deny any problem exists.

 

Results of the latest speed test:

 

Ping: 1018ms

Down: 0.23Mbps

Up: 0.10Mbps

 

Absolute tripe. Get it sorted BT

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5 REPLIES 5
Shetlander
Aspiring Expert
332 Views
Message 2 of 6

Re: Garbage broadband speeds in Shetland yet again!

Not interested. Quelle surprise. Standard attitude for this joke company.

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Shetlander
Aspiring Expert
318 Views
Message 3 of 6

Re: Garbage broadband speeds in Shetland yet again!

Latest speed test: Ping: 1360m/s

Down: 0.21Mbps

Up: 0.07Mbps

 

Just rubbish. Anyone from BT care to get something done about this or do I have resort to e-mailing one of your senior execs again?

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Shetlander
Aspiring Expert
314 Views
Message 4 of 6

Re: Garbage broadband speeds in Shetland yet again!

Detailed info from the Home Hub

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 0:15:33
Downstream1,568 Kbps
Upstream448 Kbps

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)12.8 dB / 18.0 dB
Line attenuation (Down/Up)57.0 dB / 30.0 dB
Output power (Down/Up)17.3 dBm / 12.1 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)120 / 0
CRC Errors (Down/Up)0 / 2147480000
HEC Errors (Down/Up)nil / 0
Error Seconds (Local)0
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Shetlander
Aspiring Expert
312 Views
Message 5 of 6

Re: Garbage broadband speeds in Shetland yet again!

Heres the result from the bt speedtester

 

FAQ

Results Image not loaded

This Test comprises of Best Effort Test: -provides background information.


Download  Speed

274 Kbps
 
0 Kbps2000 Kbps
Max Achievable Speed


 Download speedachieved during the test was - 274 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :1568 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 1250 Kbps

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Moderator-Retired
297 Views
Message 6 of 6

Re: Garbage broadband speeds in Shetland yet again!

Hi Shetlander,

 

Certainly appears to be a problem here.  Your throughput speed is way below the IP profile potential.

 

I can see that you have emailled the Mod team already and we will be in touch soon and get this fixed for you.

 

Thx

 

Craig

 

 

BTCare Community Mod

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