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AndyG_21
Beginner

on ‎22-06-2020 21h52

658 Views
Message 1 of 2

Getting BT to send message to just one email address

I recently (6 weeks ago) updated the email associated with my MyBT ID and I am still getting emails from BT to my old email address including an order confirmation today. 

I have checked all my account settings but can only see one email address. 

The irony is I had to change it away from a BT disposable email because they are being discontinued. 

How do I get all emails  from BT coming to the right address?

 

 

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1 REPLY 1
Matt-S
Moderator-Retired

on ‎23-06-2020 8h29

625 Views
Message 2 of 2

Re: Getting BT to send message to just one email address

Hi @AndyG_21,

Welcome to the Community and thanks for taking the time to post.

It sounds like you may have updated your BTID user name but not the contact email address. I've sent you a Private Message with details on how you can get in contact with the mod team and we can take a quick look for you.

Thanks

Matt

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