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Beginner
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Message 1 of 5

Getting My Final Bill And An Answer To My Escalated Complaint

Dear BT,

 

Is anybody alive in your company that can answer a few questions or simply answer an email request - I think not!! I cancelled my contract on 15 April due to moving home and not being able to transfer the service. I am still waiting for confirmation of this, plus the final bill. I am also waiting to hear from you regarding my complaint that has been escalted regarding the cancellation fees.

 

If this was the level of service given by myself I would soon be out of a job - get your act together.........please.

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4 REPLIES 4
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Expert
494 Views
Message 2 of 5

Re: Getting My Final Bill And An Answer To My Escalated Complaint

Is two working days to resolve this issue really the correct expectation to have?

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Beginner
487 Views
Message 3 of 5

Re: Getting My Final Bill And An Answer To My Escalated Complaint

It should be resolved on or after the day it was raised.

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Community Manager
Community Manager
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Message 4 of 5

Re: Getting My Final Bill And An Answer To My Escalated Complaint

Hi Bad_Lot,

 

Welcome to the forum.  I am sorry that you have not received a reply to your email complaint.  I can help and answer your questions.

 

Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your old BT account details of the account you have closed and the link to this thread.

Cheers

Sean

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Beginner
448 Views
Message 5 of 5

Re: Getting My Final Bill And An Answer To My Escalated Complaint

Hi Sean,

 

I sent you a seperate reply, but have had no response as yet. Have you been able to look into this problem yet?

 

Thanks

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