Hi, well long story that around 3 months ago my net connection went down (solid amber light) got a BT engineer visit though 2 hours before he came the Internet connect came back up. The Engineer keep his appointment and re-wired everything for me and put in a BTfaceplate/iplate thing. True to his word after that I seen my speed rise from 6.1 to 7.1. Few weeks later back to square one solid amber light..Another engineer visit again few hours before connection comes back up. Engineer says no wiring issues to my home or in my home. Checked by BB speed and was only getting around 214kbps. Now over 2 weeks later and another engineer visit still no difference. This time they said they would send out a new router (after 4 working days still not has arrived) went out and bought my own router at my own expense as I'm just fed-up getting no-where with Tech helpline asking me the same dopy questions and just offering to send out more engineer visits. Anyhow here's all my stats. Wired connection using Edimax AR-7266WnA Router
Here's the speed test results.
Download speedachieved during the test was - 413 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
Download speedachieved during the test was - 374 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Assured Rate IP profile on your line is - 600 Kbps
Solved! Go to Solution.
These stats might be abit easier to read!!
Trellis Coding Enable
Power Level L0
SNR Margin (dB) 10.4 27.0
Attenuation (dB) 21.5 9.5
Output Power (dBm) 19.5 12.5
Attainable Rate (Kbps) 10016 1232
Rate (Kbps) 8096 448
K (number of bytes in DMT frame) 127 15
R (number of check bytes in RS code word) 10 16
S (RS code word size in DMT frame) 0.50 8.00
D (interleaver depth) 64 4
Delay (msec) 8.00 8.00
FEC 111 0
CRC 0 0
Total ES 0 0
Total SES 0 0
Total UAS 0 0
you have an 8mb connection with correct profile but a rubbish download/throughput. I would contact the mods for assistance http://bt.custhelp.com/app/contact_email/c/4951
may take a few days to get a reply
Sorry I am getting soo fed up...it's always contact xxx....ring xxx....and it will take 2-3 days as they say still going on 3 months later.....but why use the link to contact a mod...surly they actually do read these forums..hence known as the moderaters of the forum? I swear if I ring India one more time and get that scripted try xxx and xxx...no matter how many times you tell them to read my account notices...it's all been tried...ohh then we will get an engineer out to visit..been there done that the engineer is even getting annoyed knows me by first name now!!
Sorry for sounding abrubt just getting very irrate at this service.
I have had a look through our inbox and can see your email there waiting.
We'll get a response out soon and make sure that we get this fixed for you asap.