Gift Issues

[Chelzburke96]

I joined BT early November and discussed the free gift deal with an online advisor. After agreeing I wanted to go ahead with this deal, and that I would recieve an xbox or tv as my gift, I waited months for an email to claim my gift.

I decided to call and ask what was happening only to be told I wasn't on the deal that included the free gift, even though I was promised that's the deal I was given by the online advisor in November.

The only reason I went for this deal, was to receive the gift, I would never have paid more to get BT sport otherwise. Feel like I've been completely ripped off and very disappointed. I have raised complaints about this but nothing has happend.

[Keith_Beddoe]

@Chelzburke96 

Welcome to this user forum.

Gifts are normally only offered for orders placed online, however if you received a verbal confirmation that you would receive the gift, then this can be checked, as all calls are recorded.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[Chelzburke96]

The order was placed online, through the "chat now" option on the BT website 

[Keith_Beddoe]

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@Chelzburke96 wrote:

The order was placed online, through the "chat now" option on the BT website 

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Did you save a copy of the transcript?

PS do not post it here.

Online orders must be placed via the BT website to qualify for a gift.

[Chelzburke96]

Unfortunately not, I didn't think I'd need it. I've tried calling a number of times. I spoke to one woman who agreed that I should have recieved the gift and she said she would get it sorted and I would recieve a call back in 4 working days. I never received a call back but got an email saying my complaint had been closed...

[Keith_Beddoe]

I am not sure a moderator is going to be able to help unless there is a record of the conversation. You will just have to wait for them to post here.

[JohnC2]

Hi @Chelzburke96 welcome to the forum and thanks for posting. Sorry that you have not received your gift and have been told conflicting information. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to investigate this further for you.

cheers
John