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Beginner
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Message 1 of 8

Gifted Employee Broadband

I was gifted employee broadband but the person who gifted it has now left BT so the gift has been withdrawn and I will be charged for infinity 2. I called BT and was advised that the employee would need to call the employee broadband team and request an exit pack but there is no number available for this team as they applied for the employee broadband gift through a webform or email. Can anyone give me a number for the next team or help me with the enployee broadband exit pack?
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7 REPLIES 7
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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Gifted Employee Broadband

I have asked a moderator to provide assistance, they will post an invite on this thread.

 


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

 

modpicture.jpg

 

 

 

This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

Image2.jpg

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Highlighted
Beginner
553 Views
Message 3 of 8

Re: Gifted Employee Broadband

Thanks. I'll wait for a moderator to get in touch. 🙂
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Highlighted
Moderator
Moderator
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Message 4 of 8

Re: Gifted Employee Broadband

Hi leebs,

 

I'm sure we'll be able to put you in touch with the team that can help with this. Please use the 'contact the mods' link in my forum profile section to send in your details. You can find the link by clicking on my username.

Thanks

Neil

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Highlighted
Beginner
487 Views
Message 5 of 8

Re: Gifted Employee Broadband

I used the link as suggested but it has been over 48 hours and I still haven't had a response.
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Highlighted
Distinguished Sage
Distinguished Sage
482 Views
Message 6 of 8

Re: Gifted Employee Broadband

The moderators can take three to five working days to get to your request once it is in their work stack.

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Highlighted
Moderator
Moderator
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Message 7 of 8

Re: Gifted Employee Broadband

Hi leebs,

 

Don't worry, I've checked and we have received your details.  You're quite close to the top now so it won't be long until you receive a response from one of the mods (even myself maybe Smiley Happy)

 

All the best,

 

Robbie

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Highlighted
Beginner
470 Views
Message 8 of 8

Re: Gifted Employee Broadband

Thanks Robbie. 🙂
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