I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
I'm sure we'll be able to put you in touch with the team that can help with this. Please use the 'contact the mods' link in my forum profile section to send in your details. You can find the link by clicking on my username.
The moderators can take three to five working days to get to your request once it is in their work stack.
Don't worry, I've checked and we have received your details. You're quite close to the top now so it won't be long until you receive a response from one of the mods (even myself maybe )
All the best,