WOW.. I really cannot believe this.
I have managed parental controls and spend in my household with my BT ID for two years.
I recently passed a BT mobile sim to my 16 year old sibling. She was prompted to create a BT ID through the BT app which she duly did.
Afterwhich, my BT ID was downgraded to 'secondary' and I LOST CONTROL OF SPEND AND PARENTAL CONTROLS to a CHILD!
So I call BT - there is nothing they can do for me to regain control of the account, I have to log into the accounts and do this MYSELF.
Furthermore, if any of the children with access to a BT mobile and our account number (which is plastered over the BT mobile sim documentation) choose to login again - they would be GIVEN THE OPTION TO TAKE CONTROL AGAIN. This means they could set their own spending limits, access X-RATED websites at HOME and on MOBILE, and even BUY new products, indeed my 16 year old sister has been permitted to do any of this for the last WEEK.
This is unbelieveable - and BT CANNOT EVEN ASSIST!.
Safeguarding of children issue much?
Just to clarify - BT gave control of PARENTAL CONTROL and SPEND across the whole household, including LANDLINE, BROADBAND, BT TV and ALL BT MOBILE SIMS.
Can anybody advise what to do?