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hijimhere
Aspiring Contributor
319 Views
Message 1 of 3

Go back to paper bills

I am sick of the barriers that BT have in place that stops you from obtaining your BT account number - I have "chatted" with complaint team who said twice we can send you a bill in the post = nothing arrived.  The people on the phone and chat lines are NOT ALLOWED to tell you your account number.  Does anyone know if/how you can get back to paper bills without having an account number to access your on line bills??????????????????????????????????????????

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
317 Views
Message 2 of 3

Re: Go back to paper bills

This may help.

Log into your account

When the page loads you'll see a link near the top right under the main tabs saying my profile click on this

One of the first topics is PHONE click EDIT next to this

Choose on-line and paper billing from drop down menu save and done

You can change back using the same screen.

 

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hijimhere
Aspiring Contributor
300 Views
Message 3 of 3

Re: Go back to paper bills

I tried no EDIT by or on PHONE menu - resorted to account number reminder - if you want a copy of a bill they now charge £4.80 flipin cheek lol
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