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Going Abroad in 4 Minutes - BT not answering phone after more than half an hour. Cal divert screwed

Writing this while on hold to bt customer services.

been on  for more than half an hour, message says they are very busy.

As soon as i press send on this I am getting in my car to catch ferry.

My call divert is screwed up, with  certain calls from broad it does not divert but gives a message saying i am not accepting calls.

i have logged in my bt and turned off all forms of blocking

How can i fix this?

Which telephone serve operator answer the phone within 5 minutes as currently a change of service provider looks best option.

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