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matt123red
Beginner
835 Views
Message 1 of 8

Gone from 52mb to 17mb in the last 3 weeks

Hi everyone, 

 

Paying for 52mb infinity, it has been 50mb solidly since we bought it at the start of the year.

 

Now we are getting 17mb and I cannot work out why. I have spoken to BT and they say it is not their end of things.

 

We have already had an engineer out who laid a new cable to our house. Already had CAT5 cable put in about 3 months ago.

 

I do not use the BT homehub but the TP-Link TD-W9970.

 

Has been 17mb exactly for the last 3 weeks. I had tried 3 different HH5 and they also get 17mb. 

 

Here is the checker below.

 

As a side note, the internet connection was unstable when we have 50mb, it would drop randomly all day and on the weekend it would be dropping once every ten minutes. Now we have 17mb, the line is incredibly stable, literally never drops. 

 

webspeed.PNG

 

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7 REPLIES 7
pippincp
Sage
830 Views
Message 2 of 8

Re: Gone from 52mb to 17mb in the last 3 weeks

Can you post the connection stats from the TP-Link?

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Webby
Distinguished Sage
827 Views
Message 3 of 8

Re: Gone from 52mb to 17mb in the last 3 weeks

Are you connected to the master socket? Or an extension?
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
789 Views
Message 4 of 8

Re: Gone from 52mb to 17mb in the last 3 weeks

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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matt123red
Beginner
676 Views
Message 5 of 8

Re: Gone from 52mb to 17mb in the last 3 weeks

Hi, speed is low as it is peak times (I'm guessing), speed test site says 10mb at the moment.

 

Yes, master socket and extension give the same rating. 

 

No noise on the line at all.

 

 

TPLinkStats.PNG

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matt123red
Beginner
671 Views
Message 6 of 8

Re: Gone from 52mb to 17mb in the last 3 weeks

Just realised someone was downloading, now thats stopped. I'm back at 17mb / 18mb

 

 

speed.PNG

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pippincp
Sage
667 Views
Message 7 of 8

Re: Gone from 52mb to 17mb in the last 3 weeks

You need to call in  and get an engineer sent out.

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licquorice
Distinguished Sage
Distinguished Sage
664 Views
Message 8 of 8

Re: Gone from 52mb to 17mb in the last 3 weeks


@matt123red wrote:

Hi, speed is low as it is peak times (I'm guessing), speed test site says 10mb at the moment.

 

Yes, master socket and extension give the same rating. 

 

No noise on the line at all.

 

 

TPLinkStats.PNG


Your line has been seriously banded by DLM due to instability. As @pippincp has said, you need to get an engineer to fix it.

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