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Contributor
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Message 1 of 6

Good Smart Hub 6 - But how do I turn off bt fon?

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So far I'm liking the smart hub. Its a big improvement on HH4 that I had years ago.

 

But my question is how do I turn off bt fone wifi? it says its active and their is a button that takes me to this address http://www.btwifi.co.uk/ But when I try and sign in with mybt details it doesnt recognise me.

 

I remember when I had the HH4 years ago I had to turn it off in the extras at mybt. it's still set to off. Do you think it'll eventually turn it off on the hub? I remember turning it off back then there was a delay.

 

Otherwise, how do I sign in to that btwifi site?

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Good Smart Hub 6 - But how do I turn off bt fon?

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In theory you login to https://www.bt.com/wifi/secure/index.do?s_cid=con_FURL_btfon with your primary email address and password but many people have problems doing so. BT seem to have trouble synchronising passwords across their various platforms.

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Contributor
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Message 3 of 6

How to turn BT Fon/WIFI off?

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I'm trying to turn the BT WIFI Hotspot off from my smart hub 6.

 

On the smart hub page is says its Active, and I can see the network open and unsecured if I scan for wifi networks on my phone.

 

In MyBT extras page I have BT WIFI set to Inactive.

 

On the smart hub page next to where it says Active there is a button that takes me to a website called http://www.btwifi.co.uk/

 

When I try to login to this website, as a BT Broadband customer my email/password I use for MyBT isn't recognised. Someone mentioned about using a btinternet email address, so I created one and then tried to use that. Same result.

 

After the failed login attempt I called the BT Wi-fi helpdesk on 0800 022 33 22. Though the guy was civil, he struggled to understand what was being asked. The result of the call was that he was going to send me a guide for the smart hub Smiley Frustrated

 

I'm sure a lot of people must be in the situation I'm in. I'd appreciate some help from a Mod if any are around?

 

PS. I did try to find the option to open up my last thread on this, or remove the resolution. But I couldnt find it, so had to make this thread.

 

I'm going to give BT themselves a call soon. I'll keep the thread updated and hopefully get a resolution for anyone else in a similar situation.

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: How to turn BT Fon/WIFI off?

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You just need to 'Reply' on the thread to continue it and de-select solved in the drop down list to remove the solved tick.

Hopefully one of the mods will be along to take a look.

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Moderator
Moderator
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Message 5 of 6

Re: How to turn BT Fon/WIFI off?

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@Bowdon  Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

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Contributor
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Message 6 of 6

Re: How to turn BT Fon/WIFI off?

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@NeilOI seem to have managed to disactive it.

 

Yesterday I went to MyBT extras page and turned the BT WiFi on (I had it turned off). I did this by accident. So I turned it back off again.

 

Today when I woke up on the smart hub it now says Not Active. I've checked my phone wifi scanning and can no longer see it as a network. So it looks like my turning the BT WiFi on and off in the extras fixed it.

 

Thank you for wanting to help. Its good to know we got some good people on the forum Smiley Happy

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