Google Log In fault ...????

[safecontractor]

Using Google Chrome to login to BT Mail (sign in page.....have done for years) .. BT mail now only allows one of 2 email addresses to work ... can't login with 2nd email address unless via Internet Explorer .. is this a Google fault or a BT page fault ( been on chat line to BT ... they say change web browser as Google fault ... not convinced as obviously 1 address works...??

[Squash]

It sounds like a browser issue if the email address works on one browser but not the other. If you open up a new window in incognito using Chrome (settings button at the top right -> new incognito window, or Ctrl+Shift+N) and log in with the problem email, does that make a difference?

[gg30340]

Try clearing the cache and history in the settings of your browser.

[safecontractor · Accepted solution]

Thanks for that ... struggled with log ins all p.m. yesterday and realised that Google had binned password on the email address in question and reverted to an old password ( no idea why / how / when ) ... also G had binned all passwords in "..manage passwords" ... corrected with new  password (i.e. the one which was previously current password ...!!! ) all now up and running as before...... can't explain it..... no help from BT chatline at all.

Thanks again.