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Baboonboy
Beginner
611 Views
Message 11 of 15

Re: Google and Infinity and Samsung devices - Relatively new customer

I've just found a 77 page thread regarding HH6 bug reporting and fixing.  So, while it may not be a problem for everyone, it would appear that the HH6 could be where the problem lies.  I think I'll try a new router.  Not particularly tech savvy.  Would the TP-LINK Archer VR600 Wireless Modem Router - AC 1600, Dual-band be a reasonable purchase?

 

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Liam_
Recognised Expert
595 Views
Message 12 of 15

Re: Google and Infinity and Samsung devices - Relatively new customer

Yes that would be a good choice.  Several forum members use them and seem pleased.

Baboonboy
Beginner
573 Views
Message 13 of 15

Re: Google and Infinity and Samsung devices - Relatively new customer

Thanks again.  Now its happening with my laptop as well.  Aaaaggghhh!

Getting this error message which is the same as the one on mobile devices.  Is this google or BT?  Or impossible to say?

This site can’t be reached

The web page at https://www.google.co.uk/search?.................... might be temporarily down or it may have moved permanently to a new web address.

ERR_QUIC_PROTOCOL_ERROR
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
567 Views
Message 14 of 15

Re: Google and Infinity and Samsung devices - Relatively new customer


@Baboonboy wrote:

 Not particularly tech savvy.  Would the TP-LINK Archer VR600 Wireless Modem Router - AC 1600, Dual-band be a reasonable purchase?

 


@Baboonboy

If you do not want to spend too much money to prove the fault, then this is an alternative

 

The TP-Link TD-W9970 N300 for about £35 or less. Very good value for money, and readily available locally, so easy to return if you are not happy with it.

 

 

There is a review here http://www.kitz.co.uk/routers/tplink_TD-W9970_review.htm

 

There is a quick setup wizard.

 

Login details

Broadband Username   bthomehub@btbroadband.com

Password bt

 

Even though you are not using a home hub.

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mikeyaj
Aspiring Contributor
516 Views
Message 15 of 15

Re: Google and Infinity and Samsung devices - Relatively new customer

Bt were supposed to contact me today about the issue.

My phone has been sent to Samsung and there is no fault

The fault is bt. The phone worked perfectly on WiFi until recently. Bt have changed something

They haven't contacted me today, probably because they don't know how to fix the issue

Their customer service is terrible.
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