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Mitosis
Aspiring Contributor
412 Views
Message 1 of 6

Got a response from a Care mod

Hi, i made a support ticket a week ago and got a response on sunday telling me to monitor the line and then inform the Mod, of how the line has been.

 

He responded by email so i am wondering, do i reopen a ticket, or do i respond to his email?

 

Stupid question i know but it says if the problem is not resolved feel free to reopen it within 7 days, and he says to inform him of progress :3

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5 REPLIES 5
DS
Distinguished Guru
411 Views
Message 2 of 6

Re: Got a response from a Care mod

Hi Mitosis

 

The latter;)

 

It will carry a unique ref number, just for your issue

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Mitosis
Aspiring Contributor
407 Views
Message 3 of 6

Re: Got a response from a Care mod

I see, so i just respond to his email ye? 🙂

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DS
Distinguished Guru
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Message 4 of 6

Re: Got a response from a Care mod

Yes.

 

You should see [incident ***********] in the email subject heading

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Mitosis
Aspiring Contributor
400 Views
Message 5 of 6

Re: Got a response from a Care mod

Yeah ok thankyou DS.

 

I responded to his email with my hubstats and how the problem had transcended 😛 Hopefully that was enough. I didnt include my incident******* Code, as i thought it would already be included as it was a direct response too his email, is that ok?

 

And thankyou for the help, stupid questions are stupid eh 😛

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DS
Distinguished Guru
398 Views
Message 6 of 6

Re: Got a response from a Care mod

Don't worry, if you've replied to his email then the ref number will be there:)

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