My Smart Hub has been playing up for a few weeks, needing almost daily resets before today finally giving up altogether and settling on a green light, with no wireless or lan connection.
I rang BT and whilst going through the various line checks googled the issue and found that the green light of death was a thing...
So I go through all the checks and my router is unacessible over HTTP (and has been for a while) and when asked to factory reset it this doesn't even work, it just hangs on the **bleep** green light.
I expect to be offered a replacement box to be sent out but instead am told an engineer needs to come. On Friday. So I am stuck waiting a week for a pointless visit when I already know it's the box that needs swapping out.
Does anyone know how to get them to admit it's the box and send me a replacement? Or anything I can do to fix it myself?