Got green light of death on mine today. Hub is 7 days old.
a problem you have had since July and your still sending this piece of junk of a hub out to customers in December......
Just got a callback from BT and they are just going to send a new HH6. Thank God they saw sense in the end.
Mine was useless out of the box Tuesday, being sent another one with very little grief had, even with the 30 minute phone call.
The thing is, I had this as a special offer to renew my contract for 18 months having been out of contract for a couple of years.
I am now surprised to see the SH6 is still not working properly since it came out last year?
Fortunately, I still have my HH3 which has been very good for several years now.
If this was my introduction to Infinity I would definitely be considering my options.
A suggestion to BT would be to have some sort of quality control operating at the supplier end that should limit customer
disappointment, including thoughts of being taken for a ride with a known faulty product for customer commitment.
Ok here is my issue,
In December 2016 I paid £50 to get a new smart hub six, I plugged it in and was happy with the speed and everything was fine for the first two weeks then at 4 o'clock on Christmas Eve I got the green light of death the route to stop responding I couldn't signing I couldn't reset it I turned it off I turned on I unplugged everything and plug it back in again but to no avail and I had to wait till the day after Boxing Day and call BT they said they would start some fault checking, that time I was unaware that there was an ongoing problem with BT smart hub,
eventually I get an engineer who comes to the house to diagnose my system and the lines at the cost of £165 he then tells me there's nothing wrong with my lines all my equipment was working fine but the hope was faulty I done wrong customer services to complain and was told that I new hub would be sensible straight away, I had to wait five days until it arrived I plugged it in and for four weeks and one day it worked perfectly then again the green light of death this time I didn't mess around I was straight onto complaints and told them that the second hob was faulty but they insisted I contacted your faults team and then went through the same rigmarole but I had done at Christmas, so after 11 days they decided to send me a second new hub, that's arrived and was promptly installed then on May 3 that hub also became faulty this time they wanted to send an engineer but I refuse to pay the £165 and decided to leave BT as I was out of contract now, but they offered to send one free of charge to see why the hubs were failing, The engineer came and they replaced my socket with a brand-new one but the hub still didn't work!
so eventually I get to speak to a manager in the UK and he sent me a new hub again so I am now on my fourth hub! And today 9 June the fourth hub has broken! It's exactly the same fault green light of death can't reset can't sign in nothing works! So another call to the Indian call centre this time I just demanded a brand new hub straight away but they wanted to go through all the same stupid tests! But I stood my ground told the operator I was recording the call and demanded I knew all this will be my fifth hub since December and I've now had enough! I am trying to run a business from home and when my Internet goes down I loose serious amounts of money! So I will give this new hub a try hoping for the best but if it fails I will bin BT immediately! If there are no known issues with the hubs then BT should never sent them out in the first place! Can you imagine if net gear sold equipment is faulty as the subs?
I have just had the same green light issue with a 3 month old Smarthub. No joy with factory reset or anything, but I managed to fix the problem by sticking the hub in the freezer for a few hours (an old trick for resetting car radio security codes - apparently). I reported the original fault via BT Chat, who also have sent a replacement I can now keep as a backup.
@Bigglesdaf Welcome to the community and thanks for posting. I'm really sorry about the problems you've experienced with your Hubs going faulty, I appreciate the inconvenience this must be causing and we would like to help.
There may be an underlying issue that is causing the Hubs to fail and we'll be happy to get this investigated further if you send me over your details using the 'click here to contact the mods' link in my forum profile. You can find the link by clicking on my username.