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Aspiring Contributor
968 Views
Message 1 of 9

HELP!!! BT refusing to help, moving house 1 mile away and keep number

Help! I notified BT 2 years ago that i would be moving to an address in 2012 and was advised moving my number would be ok, now that 2012 is here they are saying it is impossible, I am moving from one street to another la mile away and they say the new address is on a different exchange so cannot move the number

I provide a very crucial service, of transporting human tissue and blood for transplant, various organisations have my number and it is also registered with other organisations in 30 other countries,

 

BT mention they can provide a recorded message telling people of my new number, for a charge, which will cost crucial time, i know whenever i call a number and drop the line at the first hint of a recorded message, I have read on other forums that BT can do it but they just dont want to

 

I looked on asksam and from what i can make out the new address is partly covered by the same exchange as my current address but it falls short of the property i want to locate to, BT suggested on a call a few minutes ago that i could transfer from residential to business and then it could be done so whats the difference? me paying more money!!!

 

BT hav ebeen trying for ages to get my HomeHub service off me as it has an extra number for free, i will give it up if they move my number or can my generic number be changed to my number that i want to move?

Can someone please help me on this one?

 

 

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8 REPLIES 8
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Distinguished Sage
Distinguished Sage
965 Views
Message 2 of 9

Re: HELP!!! BT refusing to help, moving house 1 mile away and keep number

An Out-Of-Area exchange line is what you are after. That is normally provided for business users, which is why BT mentioned it.

I think the service is now withdrawn and replaced by CALLER REDIRECT (CNI)

 

You could ask one of the forum moderators if they know of an alternative solution

 

If you would like to contact one of the UK based BT Care Team who moderate this forum, they may be able to help you.

 

 

 

They can be contacted using this link BT Care Team

 

 

 

They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.

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Aspiring Contributor
956 Views
Message 3 of 9

Re: HELP!!! BT refusing to help, moving house 1 mile away and keep number

Thank you for your response, I have emailed them,

 

Just had an after thought which would really help my situation, I have broadband talk which provides me with a generic line and number, hte number is off the same dialling code, so could i possibly give up my current landline number and accept BT forcing me to have new one, and then have my BT Broadband talk number converted/changed to the current number i am losing? well it will be a free/available number

 

Thanks

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Recognised Expert
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Message 4 of 9

Re: HELP!!! BT refusing to help, moving house 1 mile away and keep number

I think, and that is a very big think you can switch a number between exchanges providing the two exchanges are under the same exchange area.

 

Basically in an area of say 6 exchanges you will have the main exchange and all the surrounding exchanges will link off that. The main exchange is then connecte to the main trunk network.

 

So lets say exchange 1 is the main control one and 2, 3, 4, and 5 are its sub exchanges. If you live on say exchange 3 I think you can move that number to exchange 1. But lets say the exchange you are moving to isn't linked to that main control one then you can't take your number.

 

Anyway it is all a big ??? as this kind of question would really need to be raised with BT Operate, they take care of the exchange and its software equipment. Openreach only deal with the Frames within an exchange.

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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: HELP!!! BT refusing to help, moving house 1 mile away and keep number

Broadband Talk does not route from your local exchange, it is routed via remote servers, so it not possible to change you landline to that number.

 

You may be able to take your Broadband Talk number with you, but as BT are no longer providing the service on new orders, you may lose the number when you move.

 

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Aspiring Contributor
929 Views
Message 6 of 9

Re: HELP!!! BT refusing to help, moving house 1 mile away and keep number

Have spent almost 3 hours of my day on the phone to BT, being passed from department to department, some people say it can be done but dont know how to do it and others are saying it cant be done, i am adamant that it can be done some way or another and its a matter of BT doing that extra little bit of work to make it happen, i am willing to pay whatever it costs

I spoke to one particular department who immediatley offerred a solution as: swap your land line and voip (broadband talk) numbers over, make your home move and keep your number as a voip number, then slowly educate your callers into calling your new landline number, i was overjoyed that someone knew what to do, but even though this guy knew what to do and said it had been done numerous times before he wasnt authorised to do it so passed me through to the dreaded customer service team, he explained to them what was needed and as soon as he went off the line they said they couldnt do what he explained and back to square one

Openreach could physically issue the number as according to a manager at BT openreach own the numbers and not BT? but the general public are not allowed to talk to openreach!

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Distinguished Sage
919 Views
Message 7 of 9

Re: HELP!!! BT refusing to help, moving house 1 mile away and keep number

Hi as Keith posted earlier i would suggest contacting the forum moderators they are a small team of UK based specialists who will take ownership of your problem until resolved this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
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Highlighted
Aspiring Contributor
907 Views
Message 8 of 9

Re: HELP!!! BT refusing to help, moving house 1 mile away and keep number

thanks for that, I have contacted them and awaiting response
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Highlighted
Recognised Expert
885 Views
Message 9 of 9

Re: HELP!!! BT refusing to help, moving house 1 mile away and keep number

it may take a couple of days for them to respond, but they will do and they are always very helpful

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