cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
559 Views
Message 1 of 5

HELP! I TOTALLY FELL INTO BT TRAP AND WANT TO CANCEL THE PLAN

Hi there,

i used the service just for 2 weeks and it totally drove me nuts.

I was taking the broadband option1, and only first 3 days of the service started, i received a email that i reached the limit, which is impossible for me since i was alone in the flat.

Then i thought I called and talked to sooo many people in BT, transferring me to different department, NO HELP AT ALL. And end up they just tell me the only way to do is UPGRADE the plan.

by then, I still keep receiving email that i am exceeding the limit, need to pay extra, then I called to BT again, they said my plan is in option 2 IN THEIR RECORD, but when i checked my bt.com, my account was still option 1.

I have no idea what is the meaning of " in their record"?

then the one in the phone told me that "THERE IS NO ONE IN BT CAN HELP YOU TO DOWNLOAD THE PLAN, THERE IS NO ONE CAN DO THAT!"

I am totally enough for that "customer services", can anyone tell me how can i cancel this ridiculous service provider wisely??
PLEASE HELP!

4 REPLIES 4
Highlighted
Moderator
Moderator
539 Views
Message 2 of 5

Re: HELP! I TOTALLY FELL INTO BT TRAP AND WANT TO CANCEL THE PLAN

Hi Sut

 

I can have this looked into for you.

 

Send me an email using the contact us address in my profile. You will find this address in the section 'about me'.

 

Cheers

 

Stuart

0 Ratings
Highlighted
Contributor
531 Views
Message 3 of 5

Re: HELP! I TOTALLY FELL INTO BT TRAP AND WANT TO CANCEL THE PLAN

Smiley SadI am contemplating transferring my broadband to BT but if this sort of thing is going on I would feel very reluctant to do so, especially as the help staff on the phone are so unwelcoming and unhelpful.

Highlighted
Beginner
526 Views
Message 4 of 5

Re: HELP! I TOTALLY FELL INTO BT TRAP AND WANT TO CANCEL THE PLAN

i would give you an advice, NO, PLEASE!
they are terribly weird!
Highlighted
Distinguished Sage
482 Views
Message 5 of 5

Re: HELP! I TOTALLY FELL INTO BT TRAP AND WANT TO CANCEL THE PLAN

Sut You have been offered help by the forum mods who are UK based BT specialists who are prepared to help you please contact them this is a link to contact them http://bt.custhelp.com/app/contact_email/c/4951

they will normally reply within 72 hours sometime a little longer at weekends as they are only a small team of people who deal with each email in turn
0 Ratings