Could you try the following steps -
Check your On Demand players are up to date. To do this go to Settings > Device Management > Update On Demand Players and press OK
If that doesn't make a difference, then I can take a look at this for you. You can send me in your details using the "Contact The Mods" link found in my profile.
Many thanks for the update. I also contacted the direct help over the weekend but that appears rather useless as i've had no call back from them as promised.
If you could update me whenever you're able to then that would be fantastic.
Thought i'd post an update here as i trust the people on this forum more than the BT online chat.
I've spoken to someone regarding the issue as the call i was promised from the ordering team never came. They have advised me that the Youview box needs to be plugged into the 4th Ethernet port on my BT homehub and this will resolve the issue.
I'm currently at work and unable to do this, so i thought i'd ask here if that's a common fix for this issue? To me it doesn't seem right, and even the BT guide doesn't suggest it:
Am i being fobbed off with this reason?
That does not sound correct I'm afraid.
Once you are home, drop me a PM and I'll get you working.
Many thanks - I've saved a copy of the transcript as they refused to send it over to me incase you wish to see it.
I'll throw you a PM later - is there a latest time you guys finish? I probably won't be home until after 7