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Paulus47
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Message 1 of 9

HH3, HH5 or Smart Hub for Infinity?

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OK, I’ve bitten the bullet and ordered BT Infinity 2 which, I am told, will be activated a week from today.  I would however appreciate some opinions regarding the best set up.

 

At the moment I am using a Home Hub 3, which has given me no trouble at all since I’ve had it, but with the Infinity I am being sent a new Smart Hub. Although so-called expert reviews of this hub on the net are all very positive, the feedback from actual users seems generally to be very different.

 

If I wanted to carry on using the HH3, I would need an Openreach modem, but I don’t ideally want another piece of equipment. However if it is going to give me the most reliable connection, then I would get one.

 

Another alternative would be to acquire an HH5, but again this doesn’t seem to have the best of reviews from users.

 

For info, I use wireless for a laptop and a couple of tablets and I also have 500mbps powerline adapters connecting a TV and a computer in other rooms, which all work satisfactorily.

 

I suppose I could see first how I get on with the Smart Hub, but what would other people suggest? Does anyone actually like the Smart Hub and find it relatively trouble-free?

 

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Webby
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Message 2 of 9

Re: HH3, HH5 or Smart Hub for Infinity?

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Neither.

Get a decent third party bit of kit.
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licquorice
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Message 3 of 9

Re: HH3, HH5 or Smart Hub for Infinity?

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Seconded. Do not under any circumstances pay for any type of hub. Least worst of your options is a separate Openreach modem with the Hub3.

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Paulus47
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Message 4 of 9

Re: HH3, HH5 or Smart Hub for Infinity?

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Many thanks for your replies. I think I was more inclined to stick with the HH3, but I might look around for a different VDSL router - perhaps TP-Link (like my powerline adapters) or ASUS maybe. We'll see.
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Paulus47
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Message 5 of 9

Re: HH3, HH5 or Smart Hub for Infinity?

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I have taken the advice offered on here and purchased a TP-Link VR600, which is (I hope) compatible with BT Infinity. I have the new router set up and it’s working fine on my existing ADSL connection.

 

I’ve received an email today advising me that a Smart Hub will be delivered tomorrow and that I should “set it up straight away so we can check it's working. If you're already using a BT Home Hub or another broadband router, you'll need to unplug it and use the new kit we're sending you instead.”

 

I’m not now planning to do any of this, but can you please confirm that I can happily disregard these instructions without causing problems on Infinity activation day (scheduled for Thursday)? Can I also just ask, so I know what to expect, should the VR600 pick up the new service automatically or will I need to alter any settings? Thanks.

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gg30340
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Message 6 of 9

Re: HH3, HH5 or Smart Hub for Infinity?

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Yes you can ignore connecting the Smarthub.

 

You may have to change the setting on the TP-Link to PPPoE when your connection changes to VDSL if the TP-Link does not change automatically.

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Paulus47
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Message 7 of 9

Re: HH3, HH5 or Smart Hub for Infinity?

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Thanks for that.
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licquorice
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Message 8 of 9

Re: HH3, HH5 or Smart Hub for Infinity?

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Might be just simpler to run through the quick setup wizard again when moved over to Infinity.

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Paulus47
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Message 9 of 9

Re: HH3, HH5 or Smart Hub for Infinity?

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Latest on this. The Infinity service was activated as scheduled last Thursday in the morning.  The TP-Link VR600 picked up the new service automatically, but I had to re-enter the Username and Password. Once I had done that everything was working fine.

 

I used the computer fairly extensively on Thursday and Friday, but when I wanted to get online again this morning I found there was no Internet connection. I couldn’t see anything obvious so I called the BT helpdesk. The chap at the other end asked me to tell him what lights were showing on the BT router so he could help me, but when I confessed that I wasn’t using a BT router, he asked me to connect up the Smart Hub (which was still in its box). He told me that the router I was using was not compatible with BT Infinity (even though it had been working well for two days). Anyway, to humour him I did as he asked and everything started working again. When we had finished talking, I attached the TP-Link router again – no Internet.

 

So it looks as though the TP-Link has a fault. I was a bit concerned that it did seem to be running rather warm - I don’t know if that’s anything to do with the problem. Anyway I’m going to send it back. At the moment I’m using the Smart Hub, but I’ve no idea how long for.

 

I’ve read reviews of other third party routers and haven’t seen a single one where nobody has said it’s not a heap of junk. So right now I haven’t a clue which to buy. Several of the latest models don’t seem as reliable as previous versions from what people are saying.

 

As my old HH3 was trouble-free, I might just revert to plan A and get myself an Openreach modem for use when the Smart Hub (inevitably?) fails, even though it seems like a retrograde step.

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