Who did you get through to at BT and how did you manage to haggle. What number did you use? Would love to know as don't relish the thought of having to go via India.
Glad I found this, been having the exact same issues, I/ am out of contract in a month and got told I would need to pay for a new HH4 or HH5 or could get a HH3 replacement.
Can anyone confirm a new HH3 made a difference as I am very close to leaving BT with my contract up
I wish I had found this topic a couple of weeks ago - I could have saved myself hours of bashing my head against a brick wall talking to people in Kolkata who know absolutely nothing about this problem which is obviously affecting a lot of people with HomeHub 3's. After several levels of escalating the problem, I finally got to talk to someone in the UK who was able to offer me a contract renewal with a free HomeHub 5, with the same package at a slightly lower cost! The HH5 is absolutely brilliant. It contains its own modem, which means the white box on the wall has gone as well.
For goodness sake, BT - tell your Indian friends about this problem affecting many HH3 owners so they can respond intelligently when the next poor soul comes along to complain about it!!
Plus one for the problem here...
Only just discovered a drop in wireless speed as I usually run wired. Interesting to not that so many HH3's appear to have failed at the same time. A change in wireless channel solved the problem for me today but after reading this thread I am expecting that to be temporary (!)
I'm not prepared to argue with BT call centres - my life is too short - so if the problem returns in a few days (as expected) I suppose I will have to look into an alternate router. reading the reports on the HH5 I doubt it will be one of those so I suppose I should look for another manufacturer. Any suggestions for suitable model anyone?
For all these HH3s to start giving trouble at the same time, it has to be something that BT has changed on the network itself.
Perhaps a change in MTU, or some other parameter which is upsetting the wireless module?