HH3 - Infinity - Local WiFi Channel 'fade'?

[DavidM]

Hi Miracey,

Welcome to the community forum and thanks for posting. I am sorry to hear that your connection has been affected by the issue described in this thread.

Please can you send me in your details using the "Contact the Mods" link found in my profile? Please included -

Telephone number:

Serial number of hub connected:

A few words describing your experience, (How often does this issue appear?, How long does it last?, have you found any workarounds?  What impact does it have on your connection?

Cheers

David

[lil_red_roadster]

And here's another one...

Wifi fades from 37mbps to < 2 mbps over a 24-36 hour period.

Performance unaffected on wired connection.

Have tried various channels - only surefire workaround is regular restart.

Mods please help..!

[NeilO]

Hi lil_red_roadster,

Sorry about that, I've made the contact the mods link visible. Please can you send us over your Hub details and we'll be happy to help.

Neil

[newlabeluk]

well here's my 'Tuppence'  worth

Having a lot of trouble with our HH3 all of a sudden only with the wireless connections. My Daughter in law is very good with computers and spent 3 hours with the hub,the tech chat line and a tech support on the telephone who didn't seem to get the point that it wasn't interference or a channel problem but a  wireless only router problem. I am so annoyed as i have recently renewed our bt contract otherwise i'd be off to SKY especially as the speed we were getting originally has now dropped from 54 to 18. BT are becoming a joke!

[newlabeluk]

Having a lot of trouble with our HH3 all of a sudden only with the wireless connections. My Daughter in law is very good with computers and spent 3 hours with the hub,the tech chat line and a tech support on the telephone who didn't seem to get the point that it wasn't interference or a channel problem but a  wireless only router problem. I am so annoyed as i have recently renewed our bt contract otherwise i'd be off to SKY especially as the speed we were getting originally has now dropped from 54 to 18. BT are becoming a joke!

[NeilO]

Hi newlableuk,

Thanks for posting, if you restart the router does the wireless speed return to 54Mb?

Neil

[imjolly]

@newlabeluk

is your hh3 an A or B version?  I just posted on your own thread

[newlabeluk]

This is a Type B.

[newlabeluk]

it doesn't return to what it used to be but does improve. only lasts for approx 10mins then drops again

[NeilO]

@newlabeluk

Please can you send me in your details using the "Contact the Mods" link found in my profile? Please included -

Telephone number:

Serial number of hub connected:

A few words describing your experience, (How often does this issue appear?, How long does it last?, have you found any workarounds?  What impact does it have on your connection?

Cheers

Neil

[Stephen747]

So rather than any configuration change, I got a call from BT telling me to try other wireless channels and consider renewing my contract to get a HH5. So, is this the standard BT stance on the issue now, or is a config change still available?