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DavidM
Moderator
Moderator
584 Views
Message 461 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

Hi Miracey,

 

Welcome to the community forum and thanks for posting. I am sorry to hear that your connection has been affected by the issue described in this thread.

 

Please can you send me in your details using the "Contact the Mods" link found in my profile? Please included -

 

Telephone number:

Serial number of hub connected:

A few words describing your experience, (How often does this issue appear?, How long does it last?, have you found any workarounds?  What impact does it have on your connection?

 

Cheers

 

David

0 Ratings
lil_red_roadster
Beginner
568 Views
Message 462 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

And here's another one...

Wifi fades from 37mbps to < 2 mbps over a 24-36 hour period.

Performance unaffected on wired connection.

Have tried various channels - only surefire workaround is regular restart.

 

Mods please help..!

0 Ratings
NeilO
Moderator
Moderator
562 Views
Message 463 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

Hi lil_red_roadster,

 

Sorry about that, I've made the contact the mods link visible. Please can you send us over your Hub details and we'll be happy to help.

 

Neil

0 Ratings
newlabeluk
Beginner
546 Views
Message 464 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

well here's my 'Tuppence'  worth

 

Having a lot of trouble with our HH3 all of a sudden only with the wireless connections. My Daughter in law is very good with computers and spent 3 hours with the hub,the tech chat line and a tech support on the telephone who didn't seem to get the point that it wasn't interference or a channel problem but a  wireless only router problem. I am so annoyed as i have recently renewed our bt contract otherwise i'd be off to SKY especially as the speed we were getting originally has now dropped from 54 to 18. BT are becoming a joke!

0 Ratings
NeilO
Moderator
Moderator
527 Views
Message 465 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

Hi newlableuk,

 

Thanks for posting, if you restart the router does the wireless speed return to 54Mb?

 

Neil

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
526 Views
Message 466 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

@newlabeluk

 

is your hh3 an A or B version?  I just posted on your own thread



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newlabeluk
Beginner
515 Views
Message 467 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

This is a Type B.

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newlabeluk
Beginner
503 Views
Message 468 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

it doesn't return to what it used to be but does improve. only lasts for approx 10mins then drops again

0 Ratings
NeilO
Moderator
Moderator
499 Views
Message 469 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

@newlabeluk

 

Please can you send me in your details using the "Contact the Mods" link found in my profile? Please included -

 

Telephone number:

Serial number of hub connected:

A few words describing your experience, (How often does this issue appear?, How long does it last?, have you found any workarounds?  What impact does it have on your connection?

 

Cheers

Neil

0 Ratings
Stephen747
Beginner
434 Views
Message 470 of 555

Re: HH3 - Infinity - Local WiFi Channel 'fade'?

So rather than any configuration change, I got a call from BT telling me to try other wireless channels and consider renewing my contract to get a HH5. So, is this the standard BT stance on the issue now, or is a config change still available?
0 Ratings