I have exactly the same problem - speed is fine, but the connection drops every 15 minutes or so. I am on BT Business and I had an engineer round with 24 hours when this first happened. He checked everything in my house and could find nothing wrong. The following day I was supposed to have a visit from a wholesale engineer, but he never came, or at least not to the house. I think he might have done something locally, but basically it was fine for two weeks, and now same problem again - connection dropping every 15 minutes. Total nightmare - I teach online and it's a disaster. I've opened another issue with BT and it's being investigated ... maybe I should get them to send me a new router - but if 2 out of 3 of these Hub 3.0's are faulty ...
No problem its just that you are paying more, so are entitled to business support.
i am getting this problem now
- lovefilm streams constantly stop while the speed in the corner read 0.5mbps, then after a minute it shoots back up to 35mbps (for a while).
- downloads stall and often crash, if they dont then they go at a snail's pace until the router is reset.
- 2 smartphones in the house show a connection to the network but cant connect to the internet until the wifi is switched off and on again.
and so on, basically i agree with the summation earlier in this thread that id rather have slow internet all the time than fast internet that crashes.
ive tried the broadband help pages, and my router is not near any other devices (except for the homehub is near the openreach router that for some reason the engineer hooked up in series?) so im not really sure what i am meant to do other than get used to resetting my connection on a daily basis and putting up with pauses in all my films?!(
this is actually getting worse now? today my speeds havent topped 900k/s on downloads and i have been unable to stream any films/tv via my blu-ray player without them stopping at least once every 15 minutes. for a few hours i couldnt even get a connection to iplayer/lovefilm/youtube via the unit.
i am new to the infinity service and already throughly regretting my decision to come back to bt after 4 years of uninterrupted, albeit *slightly* slower, service from talktalk.
I'd ask for a replacement HomeHub if you haven't already. Although the first couple of replacement Homehubs that I received also ended up with the same problem (after working fine for the first few weeks) the third one I received has been working fine now for a number of months. Wireless performance isn't great when more than a couple of devices are connected but the main thing is that I'm now receiving a fairly consistant broadband speed.
here is a typical evening for you: