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kensington
Contributor
326 Views
Message 1 of 8

HH3 reset always cures disconnect fault?

All hunky dory since March, speeds 11Mb/0.9Mb whether plugged into Hub or wireless but now constant line disconnect problems, the only way I have found to cure the problem is to reset the HH3, usually three to four times a day.

 

I can open the network and sharing centre to run diagnostics to reset the wireless adapter and BB connection, but that never works, whereas the hub reset works for a varying amount of time.

 

The only change has been the replacement of the shared services pole in our front garden?

 

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7 REPLIES 7
Distinguished Sage
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Message 2 of 8

Re: HH3 reset always cures disconnect fault?

Hi Welcome to the community forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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kensington
Contributor
306 Views
Message 3 of 8

Re: HH3 reset always cures disconnect fault?

HomeHub 3, hissing on line noise test

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:2 days, 03:49:54
Downstream:12.27 Mbps
Upstream:1.121 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Fast
Noise margin (Down/Up):8.4 dB / 6.0 dB
Line attenuation (Down/Up):25.4 dB / 12.3 dB
Output power (Down/Up):20.4 dBm / 12.4 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):3734 / 137
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):10242 / 134
Error Seconds (Local/Remote):3127 / 60
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kensington
Contributor
304 Views
Message 4 of 8

Re: HH3 reset always cures disconnect fault?

Can I add that the speed is not the issue, it is the constant loss of either wireless connection to any device we own or visitors tablets / smartphone and or a complete loss of broadband connection momentarilly. That loss of connection can last minutes or seconds and or happen several times per hour and some days not happen at all?

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kensington
Contributor
303 Views
Message 5 of 8

Re: HH3 reset always cures disconnect fault?

Maybe the wind is moving the DP and at times enough to break whatever tenuous connection we happne to enjoy? Having been a BT Engineer I have witnessed such things driving a customer round the bend.

 

As for wireless drop outs, that could simply be the Hub 3 on its way out?

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Distinguished Sage
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Message 6 of 8

Re: HH3 reset always cures disconnect fault?

have you tried a new filter and connecting to the test socket as you must already know there should be no noise on the quiet line test
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kensington
Contributor
278 Views
Message 7 of 8

Re: HH3 reset always cures disconnect fault?

No this is a combination of poor DP connection & Hub electronics breakdown problem, we are probably going to run a month long intensive test with a third party modem router to prove / disprove the Hub drop out problems. Depending on outcome we shall consider moving onto the DP.

 

Yes test socket proved noise external to property

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Distinguished Sage
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Message 8 of 8

Re: HH3 reset always cures disconnect fault?

the noise needs resolving first before considering trying other routers
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