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Message 1 of 9

HH3 woes

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I have the HH3 and for the last month or so it has been constantly dropping wifi.  Having had much experience in the past with BT India I flatly refuse to phone them - its just not worth my time.  In order to establish whether or not it really is my HH3 I've tried using another router - Netgear N600 DGND3700 (just replacing the HH3 connecting still to the modem supplied).  When I connect it up I get the usual "cannot connect to broadband" screen that comes up with the HH3 - it seems to think it is a HH3 and I can't seem to get round that even when typing in the 168.192.0.1 - any ideas how to get round this? Sorry if not explaining myself very well, I'm a bit of a novice, hopefully someone will understand what I'm saying - basically I want to access the netgear settings but its not letting me as it seems to think its a HH3.  I'm assuming that I can't use this as both modem and router on infinity

 

 

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Distinguished Guru
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Message 2 of 9

Re: HH3 woes

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Have you completely disconnected the HH3?
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Message 3 of 9

Re: HH3 woes

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Hi Ray - yes I completely disconnected it - plugged the cable from the modem into the WAN port on the netgear - as I said I'm a bit of a novice...is there something else I should do?

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Message 4 of 9

Re: HH3 woes

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to enter the netgear it should be 192.168.0.1



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Message 5 of 9

Re: HH3 woes

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So you've plugged the router into the modem using the WAN socket on the router?

Have you set up a PPPOE connection on the router, using the login details - bthomehub@btbroadband.com ?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Message 6 of 9

Re: HH3 woes

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Thanks both for taking the time.  This is the problem - I can't access the settings at all - I've tried the 192.168.0.1 which is the default but on screen it just shows the HH3 screen with the broadband can't connect message - I can't access the netgear at all - hence my frustration.  If I could access it and put in the settings I might get somewhere - but for whatever reason my computer refuses to accept its not the HH3

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Message 7 of 9

Re: HH3 woes

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then disconnect modem from router then use ethernet cable to pc/laptop and then enter 192.168.0.1 and that shouls access the netgear and allow you to make changes.  after changes then reconenct the modem



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Message 8 of 9

Re: HH3 woes

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OK I'll try that thank you 🙂

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Message 9 of 9

Re: HH3 woes

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Oo I've been moved!  Success - thank you that worked.  Now to see if my connection is any more stable with this router instead of the HH3 - fingers crossed

 

Thanks for your help

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