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JamesDavidSmith
Beginner
831 Views
Message 1 of 8

HH4 Regularly dropping connection

Hello BT,

 

After a few years of good strong connection, my Infinity broadband has started dropping out pretty regularly. Looking at this forum, it seems others are having similar problems. I can 'see' the drops in the log of my home hub manager. I have pasted one example below (there are many like this). I hope pasting it here it helpful to figure out what is going on? I've just been on the telephone with BT and they said they're 'refreshed my line' whatever that means. Unsure if it's made a difference yet. Hopefully.

 

Thanks

 

James

 

PS: Have masked some of the IP addresses. Wasn't sure if necessary, but didn't think it'd do any harm.

 

14:12:27, 24 Aug. (527809.250000) Admin login successful by 192.XXX.X.XX on HTTP
14:12:21, 24 Aug. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.XXX.X.XXX]:59895-​>[52.5.47.244]:443 on ppp1)
14:12:21, 24 Aug. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.102]:44732-​>[64.233.XXX.XXX]:5228 on ppp1)
14:12:21, 24 Aug. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.XXX.X.XXX]:41019-​>[174.36.210.37]:5222 on ppp1)
14:12:21, 24 Aug. (527803.490000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
14:11:58, 24 Aug. (527780.590000) PPP IPCP Receive Configuration ACK
14:11:58, 24 Aug. (527780.500000) PPP IPCP Send Configuration ACK
14:11:58, 24 Aug. (527780.500000) PPP IPCP Receive Configuration Request
14:11:58, 24 Aug. (527780.330000) PPP IPCP Receive Configuration NAK
14:11:58, 24 Aug. (527780.230000) PPP IPCP Send Configuration ACK
14:11:58, 24 Aug. (527780.230000) PPP IPCP Receive Configuration Request
14:11:57, 24 Aug. (527779.970000) PPP IPCP Send Configuration ACK
14:11:57, 24 Aug. (527779.970000) PPP IPCP Receive Configuration Request
14:11:57, 24 Aug. (527779.880000) PPP IPCP Send Configuration Request
14:11:57, 24 Aug. (527779.880000) PPP IPCP Receive Configuration NAK
14:11:57, 24 Aug. (527779.700000) PPP IPCP Send Configuration ACK
14:11:57, 24 Aug. (527779.700000) PPP IPCP Receive Configuration Request
14:11:55, 24 Aug. (527777.600000) PPP IPCP Send Configuration Request
14:11:52, 24 Aug. (527774.080000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
14:11:52, 24 Aug. (527774.080000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
14:11:49, 24 Aug. (527772.000000) PPP IPCP Send Configuration Request
14:11:49, 24 Aug. (527772.000000) WAN operating mode is Ethernet
14:11:49, 24 Aug. (527772.000000) Last WAN operating mode was Ethernet
14:11:47, 24 Aug. (527769.950000) PPPoE is up
14:11:47, 24 Aug. (527769.940000) CHAP authentication successful
14:11:47, 24 Aug. (527769.870000) CHAP Receive Challenge
14:11:47, 24 Aug. (527769.870000) Starting CHAP authentication with peer
14:11:47, 24 Aug. (527769.860000) PPP LCP Receive Configuration ACK
14:11:47, 24 Aug. (527769.860000) PPP LCP Send Configuration Request
14:11:47, 24 Aug. (527769.860000) PPP LCP Receive Configuration Reject
14:11:47, 24 Aug. (527769.850000) PPP LCP Send Configuration ACK
14:11:47, 24 Aug. (527769.850000) PPP LCP Receive Configuration Request
14:11:47, 24 Aug. (527769.850000) PPP LCP Send Configuration Request
14:11:23, 24 Aug. (527746.020000) New GUI session from IP 192.168.1.77
14:11:19, 24 Aug. (527741.600000) CWMP: session closed due to error: Could not resolve host
14:11:18, 24 Aug. (527740.220000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
14:11:18, 24 Aug. (527740.220000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
14:11:16, 24 Aug. (527738.210000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
14:11:13, 24 Aug. (527735.220000) PPPoE is down after 8361 minutes uptime [Disconnected]
14:11:08, 24 Aug. (527730.890000) PPP LCP Send Termination Request [Peer not responding]

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7 REPLIES 7
Bicceh
Aspiring Expert
806 Views
Message 2 of 8

Re: HH5 Regularly dropping connection

Welcome to the ever growing club of HomeHub 5 pain.

 

I'd suggest popping your Router stats in here as i imagine the mods may ask for it 🙂 

0 Ratings
JamesDavidSmith
Beginner
800 Views
Message 3 of 8

Re: HH5 Regularly dropping connection

Sorry for being a noob, but where do I get those from @Bicceh ?

0 Ratings
Bicceh
Aspiring Expert
795 Views
Message 4 of 8

Re: HH5 Regularly dropping connection

so head over to your router page, then it'l be under Troubleshooting > Helpdesk IF it's the Hub 5 🙂

JamesDavidSmith
Beginner
788 Views
Message 5 of 8

Re: HH5 Regularly dropping connection

Capture.PNGAs yes. Here we go Cheers @Bicceh.

0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
774 Views
Message 6 of 8

Re: HH5 Regularly dropping connection

You don't have a Homehub 5 you have a Homehub 4.

0 Ratings
JamesDavidSmith
Beginner
770 Views
Message 7 of 8

Re: HH5 Regularly dropping connection

Good spot. Sorry. I'll change my post title.

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JamesDavidSmith
Beginner
754 Views
Message 8 of 8

Re: HH5 Regularly dropping connection

Just happened again

 

15:51:34, 24 Aug.( 4752.510000) CWMP: session completed successfully
15:51:34, 24 Aug.( 4751.810000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
15:51:18, 24 Aug.( 4736.070000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
15:51:18, 24 Aug.( 4736.070000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
15:50:56, 24 Aug.( 4714.290000) PPP IPCP Receive Configuration ACK
15:50:56, 24 Aug.( 4714.040000) PPP IPCP Send Configuration ACK
15:50:56, 24 Aug.( 4714.040000) PPP IPCP Receive Configuration Request
15:50:56, 24 Aug.( 4713.820000) PPP IPCP Send Configuration ACK
15:50:56, 24 Aug.( 4713.820000) PPP IPCP Receive Configuration Request
15:50:55, 24 Aug.( 4713.430000) PPP IPCP Send Configuration Request
15:50:55, 24 Aug.( 4713.420000) PPP IPCP Receive Configuration NAK
15:50:53, 24 Aug.( 4711.400000) PPP IPCP Send Configuration ACK
15:50:53, 24 Aug.( 4711.400000) PPP IPCP Receive Configuration Request
15:50:50, 24 Aug.( 4708.560000) PPP IPCP Send Configuration Request
15:50:50, 24 Aug.( 4708.560000) WAN operating mode is Ethernet
15:50:50, 24 Aug.( 4708.560000) Last WAN operating mode was Ethernet
15:50:49, 24 Aug.( 4706.910000) PPPoE is up
15:50:49, 24 Aug.( 4706.900000) CHAP authentication successful
15:50:49, 24 Aug.( 4706.760000) CHAP Receive Challenge
15:50:49, 24 Aug.( 4706.760000) Starting CHAP authentication with peer
15:50:49, 24 Aug.( 4706.760000) PPP LCP Receive Configuration ACK
15:50:49, 24 Aug.( 4706.750000) PPP LCP Send Configuration Request
15:50:49, 24 Aug.( 4706.750000) PPP LCP Receive Configuration Reject
15:50:48, 24 Aug.( 4706.620000) PPP LCP Send Configuration ACK
15:50:48, 24 Aug.( 4706.620000) PPP LCP Receive Configuration Request
15:50:48, 24 Aug.( 4706.620000) PPP LCP Send Configuration Request
15:50:06, 24 Aug.( 4664.420000) CWMP: session closed due to error: Could not resolve host
15:50:06, 24 Aug.( 4664.080000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
15:50:06, 24 Aug.( 4664.070000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
15:49:34, 24 Aug.( 4632.100000) CWMP: session closed due to error: Could not resolve host
15:49:32, 24 Aug.( 4630.380000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
15:49:32, 24 Aug.( 4630.380000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
15:49:30, 24 Aug.( 4628.390000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
15:49:28, 24 Aug.( 4625.960000) PPPoE is down after 75 minutes uptime [Disconnected]
15:49:24, 24 Aug.( 4622.070000) PPP LCP Send Termination Request [Peer not responding]
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