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TheSubmit
Beginner
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Message 11 of 24

Re: HH4 has suddenly slowed down and always dropping connection

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TEST 2 RESULTS: test2.png

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TheSubmit
Beginner
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Message 12 of 24

Re: HH4 has suddenly slowed down and always dropping connection

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I am on the Tap3 Test Config, where do I find DSL username and password on HH4? please#

 

Thank you for your help thus far

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 13 of 24

Re: HH4 has suddenly slowed down and always dropping connection

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Tap3 test not needed.

 

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Keith_Beddoe
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Distinguished Sage
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Message 14 of 24

Re: HH4 has suddenly slowed down and always dropping connection

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Did you check for noise on your phone line, as this has been asked a few times now?

 

Dial 17070 and select option 2, there should be no noise between the announcements.

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licquorice
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Distinguished Sage
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Message 15 of 24

Re: HH4 has suddenly slowed down and always dropping connection

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You need an engineer visit to resolve the problem, report it to customer services 0800 1114567 that your speed is far below acceptable.

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TheSubmit
Beginner
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Message 16 of 24

Re: HH4 has suddenly slowed down and always dropping connection

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I have done the test and it is very quiet, but normally when I am making calls and such there is crackling and people tell me they cannot hear me properly

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licquorice
Distinguished Sage
Distinguished Sage
588 Views
Message 17 of 24

Re: HH4 has suddenly slowed down and always dropping connection

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There's the problem then, until the noisy line is fixed your broadband won't improve. Is there a difference in the quiet line test when connected to the test socket and when connected normally?

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TheSubmit
Beginner
581 Views
Message 18 of 24

Re: HH4 has suddenly slowed down and always dropping connection

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Now that I am connected to the test socket it is fine as I am on the phone to BT right now booking an engineer, but when its normal there is crackling noises

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licquorice
Distinguished Sage
Distinguished Sage
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Message 19 of 24

Re: HH4 has suddenly slowed down and always dropping connection

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In that case the problem is in your internal wiring and you will be charged for an engineer visit, best to cancel. You need to investigate your internal wiring.

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TheSubmit
Beginner
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Message 20 of 24

Re: HH4 has suddenly slowed down and always dropping connection

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Investigate my internal wiring? what do you mean by that please, the engineer has been booked I will cancel then

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