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licquorice
Distinguished Sage
Distinguished Sage
301 Views
Message 21 of 24

Re: HH4 has suddenly slowed down and always dropping connection

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When you remove the front faceplate you are disconnecting all your extension wiring, if there is noise when the extensions are connected but not from the test socket when they are not, it indicates there is a problem with your extension wiring that is causing the noise. Internal wiring is your responsibility not BT's.

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TheSubmit
Beginner
288 Views
Message 22 of 24

Re: HH4 has suddenly slowed down and always dropping connection

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OK I understand, thank you for all your help but there is not much I can do but to call an engineer in thanks for all your help as I have learned quite a lot today Smiley Happy

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TheSubmit
Beginner
264 Views
Message 23 of 24

Re: HH4 has suddenly slowed down and always dropping connection

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Thanks for the help guys, engineer came round and indeed it was the interrnal wiriring at my home that was the problem and it has been fixed, now acheiving full speeds Smiley Very Happy

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licquorice
Distinguished Sage
Distinguished Sage
256 Views
Message 24 of 24

Re: HH4 has suddenly slowed down and always dropping connection

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Glad you got it fixed but expect a £130 bill for the privilege.

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