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Contributor
249 Views
Message 21 of 26

Re: HH5 DSL is down again

IP back up after a few days of stability of moden as advised by Guru maybe the problem is the bit of kit we are either given or charged for that is not up to the task and should be given an option when joining BT to get a discount and purchse more reliablr kit , My neighbour has just got the latest hub so will see what that goes like on his connection , I am looking at another modem and will try that out and see if I get a stable connection.

 
FAQ

Results Image not loaded

 



1. Best Effort Test: -provides background information.

 Download Speed
 39.72 Mbps
  
0 Mbps53.17 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 39.72 Mbps
 For your connection, the acceptable range of speedsis 37.22 Mbps-53.17 Mbps .
 Additional Information:
 IP Profile for your line is - 53.17 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 8.87 Mbps
  
0 Mbps10 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 8.87Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

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Contributor
208 Views
Message 22 of 26

Re: HH5 DSL is down again

Was thinking about the new modem but think that is not the problem as I have acces to 5 others in my street and we are all getting the downs at the same times so seem to think it is related to the exchange , I have been getting , downloads : 39mbps 4mbps 6mbps 7mbps 29mbps 19mbps 42mbps 29mbps 43mbps

My IP is 8mbps down for a week now

 

Today I have got this with my IP being down to this for a week now:

1. Best Effort Test: -provides background information.

 Download Speed
 44.32 Mbps
  
0 Mbps45.4 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 44.32 Mbps
 For your connection, the acceptable range of speedsis 27.5 Mbps-45.4 Mbps .
 Additional Information:
 IP Profile for your line is - 45.4 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 8.89 Mbps
  
0 Mbps10 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 8.89Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

01:04:08, 26 Jan.(607668.060000) CWMP: session closed due to error: No response
01:04:08, 26 Jan.(607668.040000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
01:04:08, 26 Jan.(607668.030000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
01:03:37, 26 Jan.(607637.520000) CWMP: session closed due to error: No response
01:03:32, 26 Jan.(607632.320000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
01:03:32, 26 Jan.(607632.310000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
01:03:32, 26 Jan.(607631.810000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
01:03:26, 26 Jan.(607626.380000) PPPoE is down after 5481 minutes uptime [Disconnected]
01:03:19, 26 Jan.(607619.030000) PPP LCP Send Termination Request [Peer not responding]

  Intenet was down last night for 5 mins due to this , red on HH , but my helpdesk has this :

5. DSL uptime:4 days, 04:34:00
6. Data rate:9999 / 46901
7. Maximum data rate:21447 / 64353
8. Noise margin:14.3 / 10.8
9. Line attenuation:26.3 / 19.6
10. Signal attenuation:26.3 / 19.7

It is saying that I had DSL uptime but I was not connected I have only been connected for just over 9 hours not 4 days,

01:03:26, 26 Jan.(607626.380000) PPPoE is down after 5481 minutes uptime [Disconnected]
01:03:19, 26 Jan.(607619.030000) PPP LCP Send Termination Request [Peer not responding]
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Sage
197 Views
Message 23 of 26

Re: HH5 DSL is down again

See message #20.

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Contributor
173 Views
Message 24 of 26

Re: HH5 DSL is down again

Bought a TP-Link AC2600 Dual Band Wireless MU-MIMO Gigabit VDSL/ADSL Modem Router , a few weeks ago now my IP was only 43 when fitted and remained so for the first two weeks , but hen gradually crept up to 53, I have had no drop outs so far and have a nice stable internet connection now and can watch TV and sport now. I can only draw to the conclusion that the ofending item is the HH5 and why are we being given something that isn't man enough for the job, we are paying fo this as it will be computed into the overall price for broadband, so why are we not given the otion to go our own way and have a reduction for not taking the option of something that is not up to the job it is designed for. My results today are as follows and it has cost me £199.00 to get a satisfactory stable internet connection , well worth it for me and the HH5 can be filed under B1N

 

 1. Best Effort Test: -provides background information.

 Download Speed
 49.99 Mbps
  
0 Mbps53.18 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 49.99 Mbps
 For your connection, the acceptable range of speedsis 27.5 Mbps-53.18 Mbps .
 Additional Information:
 IP Profile for your line is - 53.18 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 9.01 Mbps
  
0 Mbps10 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 9.01Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

 

Please visit the FAQ if you are unable to understand the test results.

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Contributor
144 Views
Message 25 of 26

Re: HH5 DSL is down again

Still OK after another few weeks (nearly another month)  and no drops in connection or speed IP still static at 53.18

 
FAQ

Results Image not loaded

 



1. Best Effort Test: -provides background information.

 Download Speed
 51.56 Mbps
  
0 Mbps53.18 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 51.56 Mbps
 For your connection, the acceptable range of speedsis 27.5 Mbps-53.18 Mbps .
 Additional Information:
 IP Profile for your line is - 53.18 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 9.09 Mbps
  
0 Mbps10 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 9.09Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

 

Please visit the FAQ if you are unable to understand the test results.

 
 
0 Ratings
Sage
133 Views
Message 26 of 26

Re: HH5 DSL is down again

Looking good.

 

 

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