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Expert
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Message 1 of 4

HH5 Resetting last couple of day's

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Hi all I've been having some diconection the last couple of day's. I've always had 74Mbps and around 17.5Mbps for the last 14months or so. But I checked the HH5 GUI and I had a disconection under 24hrs ago and my speeds are all over the place. I'm at data rate 19999/71857 but I'm getting lower speeds can anybody shed a light what's happened please

 

Thanks Michael.

 

 

 

1. Product name: BT Home Hub
2. Serial number: +068343+NQ33689394
3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 28/12/13
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 23:39:09
6. Data rate: 19999 / 71857
7. Maximum data rate: 31714 / 90152
8. Noise margin: 10.6 / 6.2
9. Line attenuation: 0.0 / 14.5
10. Signal attenuation: 0.0 / 14.5
11. Data sent/received: 1.2 GB / 3.5 GB
12. Broadband username: bthomehub@btbroadband.com

 

 

 

 

http://www.speedtest.net/my-result/4066233871

 

http://www.speedtest.net/my-result/4066244401

 

http://www.speedtest.net/my-result/4066318818

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Moderator-Retired
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Message 2 of 4

Re: HH5 Resetting last couple of day's

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Hi McGrath1982, 

 

Thanks for your post. 

 

Have you seen any improvement in your connection since you last posted? If you are still having problems send me in your details using the "Contact The Mods" link found in my profile. 

 

Thanks,

OlgaC 

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Message 3 of 4

Re: HH5 Resetting last couple of day's

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Hi OlagaC I'm away from home until Thursday this week it's was the same yesterday before I left. I'll have a look at the connection when I get back.
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Message 4 of 4

Re: HH5 Resetting last couple of day's

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Just an update back home from work after 4 days and speeds are now back to normal. I can see I've had an Software Update on the HH5 today as well.

 

 

1. Product name: BT Home Hub
2. Serial number: +068343+NQ33689394
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 20/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 00:04:03
6. Data rate: 19999 / 79995
7. Maximum data rate: 30682 / 87959
8. Noise margin: 15.1 / 8.4
9. Line attenuation: 16.7 / 14.5
10. Signal attenuation: 16.8 / 14.5
11. Data sent/received: 52.2 MB / 225.8 MB
12. Broadband username: bthomehub@btbroadband.com

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