My HH5 drops the line every 200 minutes or so. The logged reason is:
HomeHub5 log PPP LCP Send Termination Request [User request]
This HH5 is
BT Home Hub 5 (Type A) | Software version 220.127.116.11.18.104.22.168.11 | Last updated 02/09/15
I raised a fault with 'Deepak', but this has been Closed without asking me if the matter is fixed. It isn't.
Any suggestions would be welcome.
As requested the Aavailaility and Stats. There isn't a button of the HomeHorror5 to download the log, you don't REALLY want me to screenshot all the pages and cut and paste them do you?
It's not the same time every day and it's not always 200 minutes, but there are runs of the same time when for three of four days the line drops occur at exactly the same moment, 20:54 was a popular time for two weeks in January. I should say that the HorribleHub5 doesn't reboot, it just drops the line and within a minute it has resynced with a new IP (which is a major annoyance). No other Router/Modem that has been on this line in the last 10 years has every done this.
It also occurs (from the Log) at other times throughout the day and night, but they are not as intrusive.
Nothing in my house is timer driven, even the heating is demand (thermostats and zone valves, not radiator)
I have bought a Huawei EchoLife HG612 VDSL Modem. We'll see if that helps. Bombay Telecom seem to have given up trying help.
Just a short progress report. I have now installed the HG612, and immediately my download speed has jumped from 12.80M to 15.76M. I will now monitor to see if the line drops.....
Well, it is now 3 days without any change in any of the stats on the line. I think this proves that the HorribleHorror5's VDSLN link was the culprit. The HG612 has solved all my isses, but I am still using the HH5 for WiFi and that seems OK.
Thanks Bombay Telecom for all your help 🙂 I am now closing the issue. You can stand down the battalions of engineers.