Unfortunately I'm awaiting an engineer visiting in two weeks time, which is incredibly frustrating when you want to catch up on TV and I am working remotely this week.
Anyway, two days ago the Home Hub 5 just cut out. All deviced stopped connecting. The light on the router went orange, and occasionally the B goes red. I spoke to BT who did a number of tests and couldn't find any faults, we also did the test with the wallplate. They said it was a HH5 fault and to try and source another.
I have done so and have the same problem. Replaced all the wiring. It just stays orange except when I reset/turn off and periodically it goes green/blue/orange again with a red b. The event log says it can't resolve host occasionally.
I've tried testing the number recommended on help pages to see if there's any noise on the line and this seems fine. Next door neighbours are all fine on BT.
Any ideas what it could be? It just seems very perculiar it was working up until this point, I find it frustrating BT can't investigate any further from their end.
When you tried the 17070 test number, did it read back the correct phone number?
Thanks, I just wanted to confirm it was not a crossed line issue.
Can you access the home hub 5 connection information? It should look something like this.
BT Home Hub 5
2. Serial number: +068343+NQ33529031
3. Firmware version: Software version 126.96.36.199.188.8.131.52.4 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 18:20:25
6. Data rate: 20000 / 77945
7. Maximum data rate: 29452 / 88842
8. Noise margin: 12.5 / 5.8
9. Line attenuation: 0.0 / 15.8
10. Signal attenuation: 0.0 / 15.8
Its actually showing as connected for two and a half minutes, does it stay connected, or is it disconnecting every couple of minutes?
Are you on an Infinity 1 or Infinity 2 service?
So is it disconnecting, and the connection time resetting to zero again?