HH5 keeps rebooting itself

steve_letch · ‎03-01-2015

Over the last couple of weeks my HH5 has started rebooting itself usually once or twice per day.

I can't find any commonality between occurences, it is a bit of a head scratcher.

Here is the eventlog extract from a recent occurence at 10:22:

10:24:49, 03 Jan.	( 133.040000) PPP IPCP Send Configuration Request
10:24:49, 03 Jan.	( 133.040000) CHAP authentication successful
10:24:49, 03 Jan.	( 132.900000) CHAP Receive Challenge
10:24:49, 03 Jan.	( 132.900000) Starting CHAP authentication with peer
10:24:49, 03 Jan.	( 132.900000) PPP LCP Receive Configuration ACK
10:24:49, 03 Jan.	( 132.890000) PPP LCP Send Configuration Request
10:24:49, 03 Jan.	( 132.890000) PPP LCP Receive Configuration Reject
10:24:49, 03 Jan.	( 132.890000) PPP LCP Send Configuration ACK
10:24:49, 03 Jan.	( 132.890000) PPP LCP Receive Configuration Request
10:24:49, 03 Jan.	( 132.890000) PPP LCP Send Configuration Request
10:24:31, 03 Jan.	( 114.870000) Lease for IP 192.168.1.67 renewed by host Steve-PC (MAC 00:26:5e:00:9a:68). Lease duration: 1440 min
10:24:31, 03 Jan.	( 114.870000) Device connected: Hostname: Steve-PC IP: 192.168.1.67 MAC: 00:26:5e:00:9a:68 Lease time: 1440 min. Link rate: 78.0 Mbps
10:24:31, 03 Jan.	( 114.790000) Lease requested
10:24:31, 03 Jan.	ath00: STA 00:26:5e:00:9a:68 IEEE 802.11: Client associated
10:24:27, 03 Jan.	( 111.080000) Lease for IP 192.168.1.64 renewed by host Unknown-00-16-6b-4f-18-fd (MAC 00:16:6b:4f:18:fd). Lease duration: 1440 min
10:24:27, 03 Jan.	( 111.080000) Device connected: Hostname: Unknown-00-16-6b-4f-18-fd IP: 192.168.1.64 MAC: 00:16:6b:4f:18:fd Lease time: 1440 min. Link rate: 100.0 Mbps
10:24:27, 03 Jan.	( 111.010000) Lease requested
10:24:08, 03 Jan.	( 91.770000) CWMP: session closed due to error: Could not resolve host
10:24:08, 03 Jan.	( 91.750000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
10:24:08, 03 Jan.	( 91.740000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
10:23:45, 03 Jan.	( 68.550000) Lease for IP 192.168.1.68 renewed by host Chromecast (MAC 6c:ad:f8:87:47:08). Lease duration: 1440 min
10:23:45, 03 Jan.	( 68.550000) Device connected: Hostname: Chromecast IP: 192.168.1.68 MAC: 6c:ad:f8:87:47:08 Lease time: 1440 min. Link rate: 58.5 Mbps
10:23:45, 03 Jan.	( 68.470000) Lease requested
10:23:43, 03 Jan.	ath00: STA 6c:ad:f8:87:47:08 IEEE 802.11: Client associated
10:23:38, 03 Jan.	( 61.520000) CWMP: session closed due to error: Could not resolve host
10:23:38, 03 Jan.	ath00: STA 6c:ad:f8:87:47:08 IEEE 802.11: Client disassociated
10:23:38, 03 Jan.	ath00: STA 00:26:5e:00:9a:68 IEEE 802.11: Client disassociated
10:23:38, 03 Jan.	ath00: STA 00:26:5e:00:9a:68 IEEE 802.11: Client associated
10:23:34, 03 Jan.	ath00: STA 6c:ad:f8:87:47:08 IEEE 802.11: Client associated
10:23:25, 03 Jan.	( 48.650000) WiFi auto selected channel 48
10:23:25, 03 Jan.	( 48.640000) 36-103::40-102::44-102::48-101::52-100::56-101::60-101::64-101::100-102::104-103::108-104::112-105::116-104::120-103::124-106::128-106
10:23:25, 03 Jan.	( 48.640000) WiFi auto selected channel 1
10:23:25, 03 Jan.	( 48.520000) 1-113::2-116::3-114::4-113::5-114::6-76::7-60::8-60::9-60::10-60::11-84::12-110::13-114
10:23:22, 03 Jan.	( 46.040000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
10:23:22, 03 Jan.	( 46.030000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
10:23:22, 03 Jan.	( 45.600000) CWMP: Initializing transaction for event code 1 BOOT
10:23:19, 03 Jan.	( 42.770000) Device disconnected: Hostname: Emma IP: 192.168.1.71 MAC: 18:cf:5e:80:24:c7
10:23:19, 03 Jan.	( 42.650000) Device disconnected: Hostname: android-38b796575771d3e6 IP: 192.168.1.70 MAC: 14:f4:2a:9b:ef:0d
10:23:19, 03 Jan.	( 42.770000) Wire Lan Port 2 up
10:23:19, 03 Jan.	( 42.770000) Wire Lan Port 1 up
10:23:18, 03 Jan.	( 41.380000) WAN Auto-sensing running.
10:23:15, 03 Jan.	( 38.650000) The system is UP!
10:23:07, 03 Jan.	( 30.540000) WPA2 mode selected
10:23:07, 03 Jan.	( 30.540000) WPS enabled
10:23:03, 03 Jan.	( 27.080000) WPA2 mode selected
10:23:03, 03 Jan.	( 27.080000) WPS enabled
10:22:54, 03 Jan.	( 17.820000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
09:48:39, 03 Jan.	IN: ACCEPT [54] Connection opened (Port Forwarding: UDP 192.168.1.67:27833 <-->86.179.215.122:27833 [188.94.143.74:1024] ppp3 NAPT)
09:48:35, 03 Jan.	IN: ACCEPT [54] Connection opened (Port Forwarding: UDP 192.168.1.67:27833 <-->86.179.215.122:27833 [78.6.90.178:29252] ppp3 NAPT)
09:48:33, 03 Jan.	IN: ACCEPT [57] Connection closed (Port Forwarding: UDP 192.168.1.67:27833 <-->86.179.215.122:27833 [188.6.45.182:46008] ppp3 NAPT)

ray_dorset · ‎03-01-2015

I suggest you try a factory reset of the hub
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

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Barry57 · ‎03-01-2015

Hi

Could there be festive lights near the line indoor / outdoor or anything on a timer - ie water heater ect

Those two can be especially troublesome this time of year

If not, I'd raise fault & see if the line checks come back with anything that might need an openreach visit.

https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21

Also check if there is anything up locally with openreach's new checker tool.
http://www.homeandwork.openreach.co.uk/problems-with-your-phone-or-broadband/search.aspx

Finally also try the "Quiet Line Test" dialing 17070 {option 2} to see if their is any noise on the voice line.

http://support.zen.co.uk/kb/Knowledgebase/Performing-a-Quiet-Line-Test

If the test's come back with no fault found;

Then possibly research using a openreach modem with the hh5 or get a 3rd party non-bt all-in-one.

These are the two main fixes people use on here for the hh5's mischief.

HH5 keeps rebooting itself

Re: HH5 keeps rebooting itself

Re: HH5 keeps rebooting itself