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Newbie
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Message 1 of 3

HH5 keeps rebooting itself

Over the last couple of weeks my HH5 has started rebooting itself usually once or twice per day. 

I can't find any commonality between occurences, it is a bit of a head scratcher.

 

Here is the eventlog extract from a recent occurence at 10:22:

 

 

10:24:49, 03 Jan.( 133.040000) PPP IPCP Send Configuration Request
10:24:49, 03 Jan.( 133.040000) CHAP authentication successful
10:24:49, 03 Jan.( 132.900000) CHAP Receive Challenge
10:24:49, 03 Jan.( 132.900000) Starting CHAP authentication with peer
10:24:49, 03 Jan.( 132.900000) PPP LCP Receive Configuration ACK
10:24:49, 03 Jan.( 132.890000) PPP LCP Send Configuration Request
10:24:49, 03 Jan.( 132.890000) PPP LCP Receive Configuration Reject
10:24:49, 03 Jan.( 132.890000) PPP LCP Send Configuration ACK
10:24:49, 03 Jan.( 132.890000) PPP LCP Receive Configuration Request
10:24:49, 03 Jan.( 132.890000) PPP LCP Send Configuration Request
10:24:31, 03 Jan.( 114.870000) Lease for IP 192.168.1.67 renewed by host Steve-​PC (MAC 00:26:5e:00:9a:68). Lease duration: 1440 min
10:24:31, 03 Jan.( 114.870000) Device connected: Hostname: Steve-​PC IP: 192.168.1.67 MAC: 00:26:5e:00:9a:68 Lease time: 1440 min. Link rate: 78.0 Mbps
10:24:31, 03 Jan.( 114.790000) Lease requested
10:24:31, 03 Jan.ath00: STA 00:26:5e:00:9a:68 IEEE 802.11: Client associated
10:24:27, 03 Jan.( 111.080000) Lease for IP 192.168.1.64 renewed by host Unknown-​00-​16-​6b-​4f-​18-​fd (MAC 00:16:6b:4f:18:fd). Lease duration: 1440 min
10:24:27, 03 Jan.( 111.080000) Device connected: Hostname: Unknown-​00-​16-​6b-​4f-​18-​fd IP: 192.168.1.64 MAC: 00:16:6b:4f:18:fd Lease time: 1440 min. Link rate: 100.0 Mbps
10:24:27, 03 Jan.( 111.010000) Lease requested
10:24:08, 03 Jan.( 91.770000) CWMP: session closed due to error: Could not resolve host
10:24:08, 03 Jan.( 91.750000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
10:24:08, 03 Jan.( 91.740000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
10:23:45, 03 Jan.( 68.550000) Lease for IP 192.168.1.68 renewed by host Chromecast (MAC 6c:ad:f8:87:47:08). Lease duration: 1440 min
10:23:45, 03 Jan.( 68.550000) Device connected: Hostname: Chromecast IP: 192.168.1.68 MAC: 6c:ad:f8:87:47:08 Lease time: 1440 min. Link rate: 58.5 Mbps
10:23:45, 03 Jan.( 68.470000) Lease requested
10:23:43, 03 Jan.ath00: STA 6c:ad:f8:87:47:08 IEEE 802.11: Client associated
10:23:38, 03 Jan.( 61.520000) CWMP: session closed due to error: Could not resolve host
10:23:38, 03 Jan.ath00: STA 6c:ad:f8:87:47:08 IEEE 802.11: Client disassociated
10:23:38, 03 Jan.ath00: STA 00:26:5e:00:9a:68 IEEE 802.11: Client disassociated
10:23:38, 03 Jan.ath00: STA 00:26:5e:00:9a:68 IEEE 802.11: Client associated
10:23:34, 03 Jan.ath00: STA 6c:ad:f8:87:47:08 IEEE 802.11: Client associated
10:23:25, 03 Jan.( 48.650000) WiFi auto selected channel 48
10:23:25, 03 Jan.( 48.640000) 36-​103::40-​102::44-​102::48-​101::52-​100::56-​101::60-​101::64-​101::100-​102::104-​103::108-​104::112-​105::116-​104::120-​103::124-​106::128-​106
10:23:25, 03 Jan.( 48.640000) WiFi auto selected channel 1
10:23:25, 03 Jan.( 48.520000) 1-​113::2-​116::3-​114::4-​113::5-​114::6-​76::7-​60::8-​60::9-​60::10-​60::11-​84::12-​110::13-​114
10:23:22, 03 Jan.( 46.040000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
10:23:22, 03 Jan.( 46.030000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
10:23:22, 03 Jan.( 45.600000) CWMP: Initializing transaction for event code 1 BOOT
10:23:19, 03 Jan.( 42.770000) Device disconnected: Hostname: Emma IP: 192.168.1.71 MAC: 18:cf:5e:80:24:c7
10:23:19, 03 Jan.( 42.650000) Device disconnected: Hostname: android-​38b796575771d3e6 IP: 192.168.1.70 MAC: 14:f4:2a:9b:ef:0d
10:23:19, 03 Jan.( 42.770000) Wire Lan Port 2 up
10:23:19, 03 Jan.( 42.770000) Wire Lan Port 1 up
10:23:18, 03 Jan.( 41.380000) WAN Auto-​sensing running.
10:23:15, 03 Jan.( 38.650000) The system is UP!
10:23:07, 03 Jan.( 30.540000) WPA2 mode selected
10:23:07, 03 Jan.( 30.540000) WPS enabled
10:23:03, 03 Jan.( 27.080000) WPA2 mode selected
10:23:03, 03 Jan.( 27.080000) WPS enabled
10:22:54, 03 Jan.( 17.820000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
09:48:39, 03 Jan.IN: ACCEPT [54] Connection opened (Port Forwarding: UDP 192.168.1.67:27833 <-​-​>86.179.215.122:27833 [188.94.143.74:1024] ppp3 NAPT)
09:48:35, 03 Jan.IN: ACCEPT [54] Connection opened (Port Forwarding: UDP 192.168.1.67:27833 <-​-​>86.179.215.122:27833 [78.6.90.178:29252] ppp3 NAPT)
09:48:33, 03 Jan.IN: ACCEPT [57] Connection closed (Port Forwarding: UDP 192.168.1.67:27833 <-​-​>86.179.215.122:27833 [188.6.45.182:46008] ppp3 NAPT)
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Distinguished Guru
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Message 2 of 3

Re: HH5 keeps rebooting itself

I suggest you try a factory reset of the hub
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

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Highlighted
Expert
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Message 3 of 3

Re: HH5 keeps rebooting itself

Hi

 

Could there be festive lights near the line  indoor / outdoor or anything on a timer -  ie water heater ect

 

Those two can be especially  troublesome this time of year 

If not, I'd raise  fault & see if the line checks come back with anything that might need an openreach visit.

https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21

Also check if there is anything up locally with openreach's new checker tool.
http://www.homeandwork.openreach.co.uk/problems-with-your-phone-or-broadband/search.aspx

 

Finally also try the "Quiet Line Test" dialing 17070 {option 2} to see if their is any noise on the voice line.

 

http://support.zen.co.uk/kb/Knowledgebase/Performing-a-Quiet-Line-Test


If the test's come back with no fault found;

 

Then possibly research using a openreach modem with the hh5 or get a 3rd party non-bt all-in-one.

 

These are the two main fixes people use on here for the hh5's mischief.

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