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adamd
Contributor
607 Views
Message 1 of 9

HH5 to HH3

Hi 

 

I have changed from HH5 to HH3 and now I cant connect to internet.

 

I know the HH3 was working as it was working in the house that I got it from.

 

Obviously HH5 was working previously and I thought i would just be able to plug in HH3.

 

I havent tried swapping them back yet as I gave HH5 to a mate. Too complicated to explain why!

 

Any ideas? Does HH5 have built in adsl filter and HH3 not?

 

Thanks

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8 REPLIES 8
john46
Distinguished Sage
606 Views
Message 2 of 9

Re: HH5 to HH3

no there are no filters in any hub are you using normal broadband or infinity
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adamd
Contributor
604 Views
Message 3 of 9

Re: HH5 to HH3

Thanks John.

Normal broadband.

I have just checked my socket type and it has got a built in filter.

Phone is ok.

Strange that hh3 doesn't work when hh5 worked three days ago.
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john46
Distinguished Sage
602 Views
Message 4 of 9

Re: HH5 to HH3

are you having problems with wireless or a wired connection
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adamd
Contributor
601 Views
Message 5 of 9

Re: HH5 to HH3

I am just getting flashing purple / orange light on router so it is not connecting.
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john46
Distinguished Sage
597 Views
Message 6 of 9

Re: HH5 to HH3

check the phone to hub cable m then if you still have problems try a factory reset
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adamd
Contributor
596 Views
Message 7 of 9

Re: HH5 to HH3

ok. Did factory reset today. Not checked cable. will try that.
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imjolly
Distinguished Sage
Distinguished Sage
589 Views
Message 8 of 9

Re: HH5 to HH3

Have you tried connecting a filter to the test socket and then hub to filter and see if that get a connection



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adamd
Contributor
587 Views
Message 9 of 9

Re: HH5 to HH3

Good idea. Will try that tomorrow.
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