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Vwsplitty1980
Contributor
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Message 1 of 2

HH6 Smart Hub No Access to Web Interface

Hi,

im trying to help out my dad who just been given a new HH6 smart hub with his bt infinity upgrade. The problem is no matter what i do i cant seem to connect to the web interface of it? any one have any ideas at all?

 

im using ip (tried both http and https)192.168.1.254 and this corrasponds to default gateway/dns ip that i get with cmd IPCONFIG. I can ping the address but get nothing back on either firefox or IE. And also tried turning off AV but still no luck???Man Frustrated

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Vwsplitty1980
Contributor
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Message 2 of 2

Re: HH6 Smart Hub No Access to Web Interface

no one?

 

i was trying this over a teamviwer connection. i have now got my dad to connect to the router webpage via his iphone and thats ok but still can not access it on the desktop?

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