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Message 21 of 42

Re: HOW CAN I FIND THE DATE MY CONTRACT ENDS?

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please put this complaint on the bbc watchdog site. im really trying to get all these issues with cancellation highlighted and if enough do this they will be forced to change. its only like typing on here but on the watchdog site.

also inform ofcom as if there is a pattern bt get a fine.

 

we all have to stick together to force bt to listen.

 

 

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Message 22 of 42

Re: HOW CAN I FIND THE DATE MY CONTRACT ENDS?

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Maybe Im a one off here but my gas, electricity, water and mobile suppliers etc dont print end of contract date on their bills to me either. If I may say so the onus is on me to know what I am signed up to from the date I sign?
AQ.
"Welcome to Royston Vasey - You'll never leave."

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Distinguished Guru
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Message 23 of 42

Re: HOW CAN I FIND THE DATE MY CONTRACT ENDS?

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@AllanQuatermain wrote:snipped
Maybe Im a one off

That's all you needed to write AQ!!Smiley Very Happy
(and it aint a maybeSmiley Tongue)

 

 

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Moderator-Retired
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Message 24 of 42

Re: HOW CAN I FIND THE DATE MY CONTRACT ENDS?

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Hi all,

 

Any part of BT will be happy to let you know your contract term.  Personally I'd recommend the livechat at the top of the Bills & Call packages board for ease but any contact into BT will work.  The Mod team will also be happy to help you out.

 

Its definitely not on the bills but I'll feed this back and see if its something we can introduced in the future.

 

Thx

 

Craig

BTCare Community Mod

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kopite96
Newbie
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Message 25 of 42

Re: HOW CAN I FIND THE DATE MY CONTRACT ENDS?

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BT IS THE WORSE COMPANY I EVER HAD THE MISFORTUNE TO BE CAUGHT UP WITH

THEY ARE LIKE SECOND HAND CAR DEALERS, NO INTEGRITY WHATSOEVER

THEIR BROADBAND IS STEAM DRIVEN AND THEIR CUSTOMER SERVICE IS NO EXISTANT

THEY ARE DECIETFUL DISHONEST AND EVASIVE

 

DO NOT LIVE TO REGRET IT.....JUST DONT TOUCH ANY BT PRODUCTS WITH A BARGE POST DO YOURSELF A FAVOUR AND GO TO A SUPPLIER WHO GIVES A **bleep**

ernie_c
Expert
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Message 26 of 42

Re: HOW CAN I FIND THE DATE MY CONTRACT ENDS?

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@kopite96 wrote:

BT IS THE WORSE COMPANY I EVER HAD THE MISFORTUNE TO BE CAUGHT UP WITH

THEY ARE LIKE SECOND HAND CAR DEALERS, NO INTEGRITY WHATSOEVER

THEIR BROADBAND IS STEAM DRIVEN AND THEIR CUSTOMER SERVICE IS NO EXISTANT

THEY ARE DECIETFUL DISHONEST AND EVASIVE

 

DO NOT LIVE TO REGRET IT.....JUST DONT TOUCH ANY BT PRODUCTS WITH A BARGE POST DO YOURSELF A FAVOUR AND GO TO A SUPPLIER WHO GIVES A **bleep**


...and just how is your post assisting the OP?

 

Your post has no evidence of what you are suggesting. It is simply a rant.

 

Assuming that your userid of 'kopite96' means that you you are a teenager from Liverpool, my father, originally from Bootle, will be turning in his grave.

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macl1mes
Beginner
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Message 27 of 42

Re: HOW CAN I FIND THE DATE MY CONTRACT ENDS?

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I have same problem now.

They called me today (23/08/14) to "remind me" 20 months later that it expired in Jnauary 2013, which I know is NOT true, as I had to agree a new contract after that date to get Infinity and BT Sport.

 

The big problem is they HIDE the details so that unless you actually receive a printed copy you have no idea.

Also when it expires you lose any discounts that may have been in place.

 

Strange they want us all to have "paperless billing" and deal with everything online, yet HIDE the most basic details -

Start/End contract - from us online.

 

Off to check out Virgin and Utility Warehouse.

If my contract has expired then no get out clause/charges can be in place!

 

Just a MAC required to swap over.

 

Ah! But maybe not true. After all they made changes to my contract regarding 1571, Caller-id, etc., in the last few months, so I bet they will say "oh but you do have a contract with us"!!

 

Wish me luck

Distinguished Sage
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Message 28 of 42

Re: HOW CAN I FIND THE DATE MY CONTRACT ENDS?

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you can get your contract end date by using live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums  

 

it is certainly not hidden 

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Guru
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Message 29 of 42

Re: HOW CAN I FIND THE DATE MY CONTRACT ENDS?

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I don't see why it can't be included in MYBT.
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damview
Contributor
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Message 30 of 42

Re: HOW CAN I FIND THE DATE MY CONTRACT ENDS?

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I started this thread on ...  06-08-2010  ...

 

Over four years ago!!!!!

 

Still not sorted despite a promise that the info will be included on the bill.

 

Methinks there might be a case here for BT to be reported for mis-selling by the action of deliberatly excluding account-decision making information.