HTML email not rendering, appearing as plain text code rather than email design

[joshsmartrmail]

Hi BT Email,

E-commerce merchants send marketing emails using our software to BT internet customers. Some BT internet customers with emails @btinternet.com are reporting that our HTML emails are only rendering the code as plain text rather than HTML.

It is not all BT internet customers as we can see from our logs that links are being clicked by some customers. Is there a setting that some customers need to set to be able to render HTML email correctly?

Thanks,

Josh

[licquorice]

This is a customer to customer self help forum.

[joshsmartrmail]

yes but we are trying to help BT customers who are having this issue

[joshsmartrmail]

I've attached an image of how emails are displaying in inboxes

[NeilO]

Hi @jsohmartrmail, if you email the postmaster@btinternet.com and provide them with the email header and your contact details they'll be able to get this looked into. They may also require some test copies of the emails you're sending to help with their investigations. 

[Andy_N]

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@joshsmartrmailwrote:

It is not all BT internet customers as we can see from our logs that links are being clicked by some customers.

This clearly shows that people are clicking links willy nilly, and chances are the links have nothing to do with the website that is pretending to send it. It might say "Click here" to see the details etc, but the underlying link is a web beacon.

Perhaps people are simply showing the html as plain text rather than rendering it, you can't expect everyone to use html.

For sure on your example text post, users are not typically seeing the link as posted, they are seeing something else unrelated.