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Message 1 of 12

HTTP Fibre on Demand - 2018

I was wondering if someone could help me understand the fibre on demand service offered by Openreach.

 

I have a contract with BT, I live about 900 from the FTTC and I'm not happy with my download or upload speeds.  

 

I've been reading about fibre on demand (and according to openreach it's enabled at my exchange).  As I understand it, as long as I'm serviced by a FTTC (which I am) I can order a suvery for them to provide a build/install cost.  I'm not too fussed about the cost but considering the price drop (as of today) it's looking much more favorable.  So I'd like to investigate this option.

 

But how and who do I request the survey to confirm the build & install price?

 

https://www.openreach.co.uk/orpg/home/products/ultrafastfibreaccess/fttpondemand/fttpod.do

 

https://www.openreach.co.uk/orpg/home/products/pricing/loadProductPriceDetails.do?data=0WyIM7tTGGguc...

 

 

 

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Message 2 of 12

Re: HTTP Fibre on Demand - 2018

I have a feeling that its only available as a business product.

 

Another thread https://community.bt.com/t5/BT-Infinity-Fibre-broadband/How-to-order-FTTP-on-Demand-when-availabilit...

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Message 3 of 12

Re: HTTP Fibre on Demand - 2018

That link is from 2013.  My Openreach link says

"In response to a FTTP on Demand (FoD) order we will survey, plan and build the FTTP network to the individual residential or business premise."

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Message 4 of 12

Re: HTTP Fibre on Demand - 2018

See if anyone else has any suggestions.

 

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Message 5 of 12

Re: HTTP Fibre on Demand - 2018

Residential premises can have a business account,

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Message 6 of 12

Re: HTTP Fibre on Demand - 2018

Have you tried the FTTP team to see if they can help or point you in right direction 08005874787



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Message 7 of 12

Re: HTTP Fibre on Demand - 2018

OK, so how do I order it?  Even as a business?

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Message 8 of 12

Re: HTTP Fibre on Demand - 2018

No, but I'll give them a go tomorrow morning!
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Message 9 of 12

Re: HTTP Fibre on Demand - 2018

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Message 10 of 12

Re: HTTP Fibre on Demand - 2018

I tried the number expecting them to be closed, but they were there. They checked my line and they advised I could order FOD and even business products if i wanted. However they didn't know how to order it. They did provide me with a number for the  Openreach infrastructure solutions team which I'll try tomorrow.

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