cancel
Showing results for 
Search instead for 
Did you mean: 
Dizypher
Aspiring Contributor
770 Views
Message 1 of 6

HUGE Speed Drop

Go to solution

For the past 3 days my connection has gone from:

 

My normal speed: http://speedtest.net/result/1223943788.png

 

Current Speed: http://speedtest.net/result/1224799706.png

 

Now I have rang up and spoke with someone from BT about this issue and they have told me to wait 48 Hours for my connection re-establish to the original speed.

 

This is the result from Speedtester.bt.com:

 

 

Test1 comprises of two tests

1. Best Effort Test:  -provides background information.

Download Speed
1317 Kbps
  
0 Kbps38716 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 1317 Kbps
 For your connection, the acceptable range of speedsis 12000-38716 Kbps .
 Additional Information:
 IP Profile for your line is -38716 Kbps


2. Upstream Test:  -provides background information.

Upload Speed
517 Kbps
  
0 Kbps10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 517 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10000 Kbps



This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

 

 

Now to me, I think the problem is my Home-Hub as this has NEVER happened to me before even when I was with BT before I upgraded to Infinity. So i'm thinking it could be the Hub.

 

Please can I get some assistance, as this speed is appalling and the guy I spoke to on the phone was extremely rude.

 

I got told it was normal for my speed to drop at peak times until midnight which I find incredibly rude as I'm on BT Infinity, and no way should the connection be UNDER 12000 Kbps.

 

I averaged 36MB Download and 8 Upload before this incident.

 

I don't mind my speed dropping during peak times, but telling me that the cause of my connection was the peak time is just un-professional.

 

Please could I get some assistance. Thanks.

0 Ratings
5 REPLIES 5
chris6273
Recognised Expert
722 Views
Message 2 of 6

Re: HUGE Speed Drop

Go to solution

Hi Decipher,

 

Looks like this is a major congestion issue judging by your profile readings from the BT Speedtest.

 

A good way to get this resolved quickly is to contact the mods (if the situation does not improve after 48 hours) here: http://bt.custhelp.com/app/contact_email/c/4951

 

Unfortunately that is the only piece of advise I am able to give as with Infinity, you can not access the line stats.

 

I hope this helps 🙂

___________________________________

Like this post? Give it a Star :D. If this post answers your question, please Mark it as the Accepted Solution.
0 Ratings
Dizypher
Aspiring Contributor
706 Views
Message 3 of 6

Re: HUGE Speed Drop

Go to solution

Just a quick edit guys:

 

My Connection speed at 12:09 AM 29/03/2011:

 

 

Speedtest: http://www.speedtest.net/result/1225152573.png

 

 

Test1 comprises of two tests

1. Best Effort Test:  -provides background information.

Download Speed
33177 Kbps
  
0 Kbps38716 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 33177 Kbps
 For your connection, the acceptable range of speedsis 12000-38716 Kbps .
 Additional Information:
 IP Profile for your line is -38716 Kbps


2. Upstream Test:  -provides background information.

Upload Speed
8177 Kbps
  
0 Kbps10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 8177 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10000 Kbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by trafficcongestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server inthe first instance.

0 Ratings
Distinguished Sage
701 Views
Message 4 of 6

Re: HUGE Speed Drop

Go to solution
Looks like you may be being speed capped at peak time for going over the 300 gb limit as the cap comes of at midnight and starts about 4pm the time that peak time capping would operate
0 Ratings
Dizypher
Aspiring Contributor
671 Views
Message 5 of 6

Re: HUGE Speed Drop

Go to solution

Did a test at 3:53 PM GMT:

 

http://speedtest.net/result/1226206527.png

 

Did a test at 5:57 PM GMT:

 

http://speedtest.net/result/1226410402.png

 

I got a phone call by a technician over at BT and they told me it was fixed, yes it was, till I tested it at 5:57 PM only to notice i lost about 90% of my speed. If I have been capped, why can't they just tell me, I'd wait it out till the beginning of next month.

 

First time I rang, the guy on the phone said there was a fault with my IP Profile and that it would be sent to the IT Department.. It never was...

 

Yesterday I got told it would gradually increase, and yes it did increase, then decreased at 6PM...

 

Going to ring up the BT Tech support again as they told me to ring back if this issue continues, *fingers crossed*.

 

 

0 Ratings
Dizypher
Aspiring Contributor
627 Views
Message 6 of 6

Re: HUGE Speed Drop

Go to solution

Just wondering...

 

If I have been capped, when will the cap be lifted? Is it at the start of the next month? I personally think that's the issue, but I don't remember downloading 300GB to be honest...

 

Any help when the speed cap will be lifted will be helpful! Thanks! 🙂

0 Ratings