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Jyot
Contributor
1,740 Views
Message 1 of 40

Had BT Infinity Installed - Can't connect wirelessly?

Any help?

 

I cant connect through wifi but can through etherenet. I was promised 52 down and 13 up but when i do speed test through etherent, i get around 40 down and 6.5 up. 

 

Any thing will help and i will gladly do any speed tests

 

Cheers

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39 REPLIES 39
archies
Aspiring Contributor
1,735 Views
Message 2 of 40

Re: Had BT Infinity Installed - Can't connect wirelessly?

Hi,

 

I had the same problem when i had mine installed, i thought it was the router at first but after a conversation with tech support they said everything was fine. I ended formatting my laptop, after i did this it connected straight away.

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john46
Distinguished Sage
1,733 Views
Message 3 of 40

Re: Had BT Infinity Installed - Can't connect wirelessly?

have you checked your wireless security codes are properly entered also your were given an estimate (Not Promised)of your speed an accurate speed is only ever known once a connection goes live if you run the diagnostic part of the BT speedtest and post the result here we can see your IP Profile then we can help further
http://speedtest.btwholesale.com/
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Jyot
Contributor
1,731 Views
Message 4 of 40

Re: Had BT Infinity Installed - Can't connect wirelessly?

43.05 Download

6.04 Upload

With Ethernet

Ping: 35.50

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Jyot
Contributor
1,728 Views
Message 5 of 40

Re: Had BT Infinity Installed - Can't connect wirelessly?

without: error 2032

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john46
Distinguished Sage
1,725 Views
Message 6 of 40

Re: Had BT Infinity Installed - Can't connect wirelessly?

Can you please run the full diagnostic test as asked for not the first test please
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Jyot
Contributor
1,723 Views
Message 7 of 40

Re: Had BT Infinity Installed - Can't connect wirelessly?

It says i have to wait 10 mins but when i did that earlier, it said no faults

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john46
Distinguished Sage
1,711 Views
Message 8 of 40

Re: Had BT Infinity Installed - Can't connect wirelessly?

can you please post the full results of that test when you can run it as we need to see your IP Profile and the second test shows it
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Jyot
Contributor
1,676 Views
Message 9 of 40

Re: Had BT Infinity Installed - Can't connect wirelessly?

Home Image not loadedTesting Image not loadedResult Image not loaded
  
FAQ

Results Image not loaded

 

 


1. Best Effort Test:  -provides background information.

 Download  Speed
 40.45 Mbps
  
0 Mbps0 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 40.45 Mbps
 For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
 IP Profile for your line is - 42.4 Mbps

2. Upstream Test:  -provides background information.

 Upload Speed
 7.07 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 7.07Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 


Please visit FAQ section if you are unable To understand the test results.

 
  

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Jyot
Contributor
1,672 Views
Message 10 of 40

Re: Had BT Infinity Installed - Can't connect wirelessly?

Sorry for the late reply, my ethernet also went but now is back but still no wireless

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